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Sur Steakhouse

Certificate of Excellence
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Avenida 5, Norte 10, Playa del Carmen 77710, Mexico (Calle 12 & 14)
+52 984 803 2995
Website
Today
12:00 - 02:00
Open now
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Hours:
Sun - Sat 12:00 - 02:00
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1,129 Reviews from our TripAdvisor Community

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Showing 763: English reviews
Ontario
Level Contributor
40 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 29 helpful votes
4 of 5 bubbles Reviewed 3 days ago NEW

One of the best tenderloins i have ever had! We were part of a large group that took over the restaurant. We were lucky enough to eat "on the street" Do not get a table in the back as it is hot and noisey. Can't comment on pricing as I didn't pay but the meal was terrific and entertainment level... More 

Helpful?
Thank wendi
Level Contributor
5 reviews
5 restaurant reviews
3 of 5 bubbles Reviewed 6 days ago NEW via mobile

Nice food and vibe, but I was surprised of 20 US$ "service" fee! I have no idea about this and nobody told me about it before we start ordering. I felt ripped off.

Helpful?
Thank Wesmosis
Level Contributor
19 reviews
12 restaurant reviews
common_n_restaurant_reviews_1bd8 3 helpful votes
3 of 5 bubbles Reviewed 1 week ago

We have been to sur in the past in the old location and thought we would try the new restaurant after it had been relocated, service was good, the background music was not so good, it is a very open eatery and the music was thumping, was more like trying to eat in a nightclub, steaks were not as good... More 

Helpful?
Thank Stephen G
Marlton, New Jersey
Level Contributor
17 reviews
9 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

I had two dinners here while staying in Playa and thought both were excellent. Sur has an upscale and lively vibe to it right on 5th Avenue. The service was spot on and all of the food came out in a timely manner.

Helpful?
Thank Nick M
Level Contributor
5 reviews
3 restaurant reviews
4 of 5 bubbles Reviewed 2 weeks ago via mobile

Good food, great location on main drag, you can walk to the beach or walk to the mall and it's only three blocks from the bus station and six blocks to the ferry. It has a lot of shopping nearby and ice cream and coffee across the street

Helpful?
Thank jake j
Phoenix, Arizona
Level Contributor
83 reviews
60 restaurant reviews
common_n_restaurant_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed 2 weeks ago

Very nice restaurant in Playa del Carmen Mexico. Good food and service. Advertised as a steakhouse but we had their seafood which was great. Reasonable prices for an upscale place. Nice atmosphere but a bit noisy in some areas.

Helpful?
Thank fist64149
Toronto, Canada
Level Contributor
15 reviews
6 restaurant reviews
common_n_restaurant_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago via mobile

We had dinner here tonight. Service was great. We were even offered cushions for a more comfortable seat but the chairs were fine without the cushion. My husband had Sea Bass and loved it. Says it was cooked perfectly. I had the Carribean Steak with lobster topping it was cooked perfectly to order as well. Atmosphere is nice. You can... More 

Helpful?
Thank Lo11
Boston, Massachusetts
Level Contributor
4 reviews
3 restaurant reviews
common_n_restaurant_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 2 weeks ago

Walked in with no reservation on Saturday night (it was down-pouring), otherwise you might need a reservation. We were seated outside close to the street and even with the rain and wind they managed to keep us dry. Jorge our waiter was amazing and extremely helpful! When one of us would walk to the bathroom he would come and chat,... More 

Helpful?
Thank kto1590
Surrey
Level Contributor
6 reviews
3 restaurant reviews
5 of 5 bubbles Reviewed 2 weeks ago

We read a couple of other reviews saying the steaks were tough here and we couldn't believe it cuz we just got back from Playa del Carmen and we went to Sur three times.....each time our meals were delicious. Steaks were tender and juicy, also tried the Chicken Milanese which was very good too. This is our 8th trip to... More 

Helpful?
Thank Allyson H
NEW YORK
Level Contributor
37 reviews
15 restaurant reviews
common_n_restaurant_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed 2 weeks ago

If you're American & are used to American steakhouses you will be disappointed. I ordered a small filet. It was tough & very chewy. The oyster appetizer was quite good - very fresh & briny tasting. The place is big & noisy. Won't be going back there again.

Helpful?
Thank Virginia S

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Restaurant Details

Rating summary
  • Food
    4.5 of 5 bubbles
    Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
    Atmosphere
    4.5 of 5 bubbles
Average prices
US$ 40 - US$ 60
Cuisine
American, Steakhouse, Argentinian
Meals
Lunch, Dinner, After-hours, Drinks
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Dining Style
Casual Elegant
Good for
Romantic, Groups, Special Occasion Dining, Bar Scene, Business meetings, Child-friendly
Open Hours
Sunday
12:00 - 02:00
Monday
12:00 - 02:00
Tuesday
12:00 - 02:00
Wednesday
12:00 - 02:00
Thursday
12:00 - 02:00
Friday
12:00 - 02:00
Saturday
12:00 - 02:00
Location and Contact Information
  • Address: Avenida 5, Norte 10, Playa del Carmen 77710, Mexico
    (Calle 12 & 14)
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Riviera Maya  >  Playa del Carmen
  • Phone Number: +52 984 803 2995

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Sur Steakhouse and other visitors
2 questions
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Wolverhampton, United Kingdom

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Questions? Get answers from Sur Steakhouse staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do you have gluten-free options?
  • Is there a dress code?
  • Do you allow dogs on the outdoor patio?