Puerto Madero

Puerto Madero

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+52 998 885 2829+ Add website
Hours
Sun
1:00 pm - 1:00 am
Mon
1:00 pm - 1:00 am
Tue
1:00 pm - 1:00 am
Wed
1:00 pm - 1:00 am
Thu
1:00 pm - 1:00 am
Fri
1:00 pm - 1:00 am
Sat
1:00 pm - 1:00 am
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What is Travellers’ Choice?
Tripadvisor gives a Travellers’ Choice award to accommodations, attractions and restaurants that consistently earn great reviews from travellers and are ranked within the top 10% of properties on Tripadvisor.
Ratings and reviews
4.5
4.5 of 5 bubbles
Travellers' Choice 2023

RATINGS
Food
4.7 of 5 bubbles
Service
4.7 of 5 bubbles
Value
4.3 of 5 bubbles
Atmosphere
4.6 of 5 bubbles
About
The most exclusive restaurant in Cancun since its inauguration in 2004. Informal but elegant atmosphere, that with soft music invites you to enjoy good food, the best service and warm Caribbean atmosphere of Cancun, which attracts millions of tourists from all over the world. For our menu we have selected the best meat, fish, seafood and lobster (Maine), imported from different parts of the world and carefully prepared with highest quality standards and cooked in our exclusive Charcoal Grill and let yourself be surprised by enjoying your food with a great selection of excellent Argentinean wines or from any part of the world that we have selected especially for you. A privileged place where every afternoon you can admire, from our outdoor terrace, the spectacular "Puesta de Sol", which makes Puerto Madero a "Unique Place". Whatever the reason for your visit, family, business or a romantic evening, Puerto Madero will make your lunch or dinner, an unforgettable moment!
PRICE RANGE
₹3,282.00 – ₹4,688.00
CUISINES
Seafood, Grill, Contemporary
Special Diets
Vegetarian Friendly, Vegan Options, Gluten Free Options
Meals
Lunch, Dinner, Drinks
FEATURES
Takeout, Reservations, Outdoor Seating, Seating, Parking Available, Validated Parking, Valet Parking, Television, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Cash Only, Free Wifi, Accepts Credit Cards, Table Service, Waterfront, Beach, Family style, Non-smoking restaurants, Gift Cards Available
Top 3 reasons to eat here
Sponsored by: Puerto Madero
1. Beautiful restaurant
"This is one of my families favorite restaurants in Cancun"
5.0 of 5 bubblesjesshf97
2. OUTSTANDING!
"setting was as wonderful as the food!!"
5.0 of 5 bubblesPatztravels
3. 3rd visit, still amazing!
"the desert was my favorite part"
5.0 of 5 bubblesCschorr2025
4.5
4.5 of 5 bubbles5,708 reviews
Excellent
4,437
Very good
837
Average
268
Poor
90
Terrible
76
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.

Alex G
5 contributions
5.0 of 5 bubbles
Aug 2020 couples
My partner and I went here for a romantic dinner, wanting to get away from the monotony of the dinner scene at our hotel. We were blown away from the very beginning with the attentive service, quality, and quantity of food. Dinner came to $100/pp, which included 2 apps, a bottle of wine, entrees, dessert with coffee, and above and beyond service from multiple servers throughout the experience. Definitely would return.
Written 5 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SergioC5814
Dear Alex G Thank you very much for taking time to give us this flattering opinion, it motivates us to continue working hard to satisfy our customers. We would love to see you soon.
Written 4 September 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Sunnyworld
Nottingham4 contributions
5.0 of 5 bubbles
Jan 2020 couples
Food and service in this place was absolutely amazing. Despite the fact that service was a bit slow and we had to wait a long time for our sea bass, the food was cooked to perfection and the atmosphere in this place was incredible. The best food I've had in Cancun and our waiter Daniel was very welcoming. A real credit to this place. Thank you!
Written 3 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Pamela Jo Trebon
Seattle2 contributions
5.0 of 5 bubbles
Oct 2020 couples
We were ready for an evening away from our beautiful all inclusive resort so we tried this restaurant. We were blown away by the quality of food and amazing service. Our server Jose Cen was very attentive, friendly and personable. Jose made outstanding recommendations from the menu. This restaurant is comparable to any 5 star restaurant that we have ever eaten at with reasonable prices. This is a stunning restaurant and we will be back.
Written 19 October 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Luis R
San Diego1 contribution
1.0 of 5 bubbles
Aug 2020 couples
We have been going to puerto madero for the last 12 years everytime We come on vacation to Cancun and every time it been good food and good service tonight we came was awfully service we had reservations at 8:30 pm. To start the steak that we ordered Which was a rib eye for two was super hard to chew, our waiter only showed up to our table twice we had to always call somebody else to assist us, we spent 247 dollars for a high end steak it looked like Our Steak was not a high end steak and the service was awful. I guess next time we come we sure won’t be attending puerto madero. I’m not sure what happened with the old workers that were their before. Also I ordered dessert they took so long that I called another waiter to cancel my order at which time the other waiter responded I’ll will go and get it which he did but it took 1/2 hour to get my dessert. I would think that at a high end restaurant they would have great worker as we pay good money for a good service. I could just of gone to an ordinary steak house for a regular steak or regular service and pay a regular price, but chose a high end restaurant to expect great food and a great service and tonight was not close to being a great steak or great service just maybe management needs to look who they hire.
Written 10 August 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
SergioC5814
Dear Luis Rivera We feel bad that your experience with us was not what you expected. We will pay attention on your comments to see that they do not happen again
Written 4 September 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

SirJ!
51 contributions
4.0 of 5 bubbles
Jan 2021 none
My family and I recently returned to Puerto Madero in Cancun for dinner. We’ve dined at this location of Puerto Madero several times over the years and it’s generally excellent; our most recent visit missed the mark a little bit, however. The ambiance of the restaurant is bright, lively, and energetic. The tables are situated comfortably far apart with clear plastic dividers placed throughout the dining room for additional comfort and safety. Our waiter was friendly, albeit the service was a bit disjointed during our recent visit (there were lags in service at times followed by things coming too quickly). Turning to the food, the meal started with bread service accompanied by three different sauces of varying degrees of spiciness (very tasty). Then, my wife and I shared the restaurant’s signature Caesar salad prepared tableside. The tableside presentation was nice, as always, but the Caesar salad (which I would ordinarily say is among the very best I’ve ever had), was just okay this time (lacking enough dressing and the dressing was less flavorful than usual). Next, we split the garlic shrimp – delicious shrimp served in a cast iron skillet simmered in peppers, olive oil, and fresh garlic - excellent. For my main dish, I had the 14 ounce beef tenderloin – a tender and ample portion of beef served on a cast iron skillet with some onions and hot peppers – my steak was tender and flavorful, but it was served a little under temperature (more rare than rare plus) and without the usual offering of homemade sauces. We enjoyed a bottle Champagne with our meal, and I had a rum served neat as a nightcap. Overall, a decent meal, but I’ve definitely had much better at this location before. We’ll certainly try it again, however.
Written 25 January 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Karen P
Austin11 contributions
2.0 of 5 bubbles
Jan 2020 couples
Up until tonight this was my favorite restaurant in Cancun. We've been coming here for years and loved the food and service. Now it's awful. Service was slow and sketchy. The caesar salad was tasty but three different people started it until our waiter FINALLY came to serve. By then it was warm. One of my grilled potatoes was raw and when I told our waiter, he took off and didn't come back until the plates were cleared and he asked if we wanted desert. I just wanted to get out of there! So very disappointed, I will never go back.
Written 31 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jenny-Jetset
Redmond738 contributions
5.0 of 5 bubbles
Feb 2020 none
At the Puerto Madero restaurant, we were seated window-side with a magnificent view of the lagoon and an unobstructed view of the sunset. We appreciated the slow cadence of holiday, while contentedly sipping margaritas and watching a colorful sunset display. As we chatted about our day, we nibbled on soft, moist and flavorful beef empanadas. The view and the empanadas were the highlights of our dining experience. We shared a fish dish and the two-shrimp salad. Both were very well prepared with an abundance of fabulous flavors. Service was friendly. The atmosphere was lively and tables were full of multi-generational diners. A downside to our experience was the dessert. The Bananas Foster prepared tableside was overcooked, which lent a soggy texture to the bananas.
Written 20 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jerry D
2 contributions
3.0 of 5 bubbles
May 2021 none
Upon arrival, we had to wait about 5 minutes for our table, which was no problem at all. I had reserved/requested an outside table for 4, with a view of the water for my birthday, which was done. I ordered the ribeye steak, which was delicious. My sister and company ordered the salmon which was a bit overcooked, making it a tough eat. The variety dessert plate was ordered, which came out looking great (tasted better) and had the employees sing me happy birthday. The biggest disappointment for me was when we were indirectly but directly asked to leave our table because they were needing it for another customer. The exact words from the waiter (or whoever) was: "I don't mean to bother, but another party has also requested a table with the view of the water for a coming up time." As a customer, this made me feel like I was a bother and was no longer welcomed there. I was having a great birthday celebration until then, if I knew there was going to be a time limit on how long I could stay then I would've chosen another restaurant. Keep in mind, I had made a reservation based off reviews, not something I expected to happen. Reason for 3/5 rating.
Written 22 June 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sergio C
Dear friend, good afternoon! I am amazed by the comment that you are letting us know. That is not the way of working of the team that works in Puerto Madero Restaurant. Our clients leave the tables until they decide to do so. if you are so kind, I would like to know your name in order to locate your reservation in our system and see what happened! Is it possible that by mistake the taxi driver dropped you off at the restaurant next door? I wish you an excellent day and I will be waiting for your kind response.
Written 25 June 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lana
Atlanta12 contributions
3.0 of 5 bubbles
Dec 2020 solo
I wanted the staff to do so much better but most could care less, just literally throwing plates around, dont meet your gaze, none smiling, most cant speak english more than few words to explain what they serve. Young mgr no experience no apologies for anything. Overcharged me for ice cream and took 20min to correct bill. sea bass only redeeming part of evening. Oh, at one point, the new server asked me frowning how was the food but turned around to serve another table while i answered. The first server was pissed i didnt want to drink alcohol, because that obviously inflates the bill, and took 15min to serve me water. Sad part is they have tons of staff, but all untrained without speaking more than few words of english. Worst dinner experience in cancun. Dont waste your time or money.
Written 17 December 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

mjcot
Charlotte25 contributions
5.0 of 5 bubbles
Sept 2020 none
We routinely visit Cancun and are always excited to visit Puerto Madero. This place NEVER disappoints! From arrival to departure the staff is professional, service is excellent and food is beyond description We were seated inside as it was pretty humid but still at a table with a view to the sunset. Always plan your trip here at sunset; you will thank me. Breathtaking We began our dinner with empanadas and garlic shrimp. I can’t even describe how amazing both appetizers were. Perfectly prepared. Our entree was a New York Strip ( which we shared) with asparagus and mashed potatoes. All impeccably prepared. During our dinner our waiters were always nearby, refilling our glasses, removing plates. Almost invisible in their expertise. We were too full for dessert. Thankful for another ( one of many) incredible experiences at Puerto Madero. Don’t miss this restaurant!
Written 24 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Joe G
Newark240 contributions
5.0 of 5 bubbles
Sept 2020 none
My wife and I are enjoying our getaway to Cancun’s hotel zone and had dinner this weekend at Puerto Madero. We were looking for a little more casual dining experience and really enjoyed ourselves at PM. We started with salmon carpaccio and clam chowder soup (can’t even tell you how good the soup was) Then had some other dishes including octopus salad and a Cesar salad prepared at our table. Service was outstanding. Ambience was comfortable with a beautiful view of the bay May go back again before we leave
Written 30 September 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Marianella d
16 contributions
5.0 of 5 bubbles
Feb 2020 couples
What a lovely dinner! Exellent restaurant, every meal was just perfect. A lot of attention to detail and customer service was beyond profesional. Our server Antonio was very kind to offer us a variety of fresh seafood and wines to acompany them. Best place in Cancun to have dinner by far, would recommend 100%
Written 7 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

J L
Rutland15 contributions
5.0 of 5 bubbles
Feb 2020 couples
An easy walk from the Ritz brought us to this lovely restaurant. Excellent seafood, service and ambiance. The grilled whole white fish was perfectly prepared and the grilled octopus was fabulous and tender. (Not to mention plentiful) Great drink menu too. Definitely recommended.
Written 17 February 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Virginia V
Monroe11 contributions
5.0 of 5 bubbles
Jan 2020 couples
From beginning to end, a perfect evening. Our waiter, victor, was so attentive, as well as the other gentlemen assisting him. We started with a salad madero that was a perfect size. I had the Chilean sea bass which was cooked to perfection. My husband had the fresh whole fish and devoured it. My husband is a fisherman and the chef was kind enough to show him how he prepared it. Just enough room for dessert but the best presentation was our waiter victor Damian’s serving our coffee madero. Kaluha, coffee, white chocolate and whipped cream. A perfect finish to our meal. We definitely will be back.
Written 22 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

bigglow
305 contributions
5.0 of 5 bubbles
Jan 2020 none
From the moment you walk in they treat you like family. The service is excellent. The food is absolutely delicious and do not get me started on the bread which is totally addictive. Great menu explained to you in detail and in my opinion the value is very good. The restaurant itself is just beautiful and well maintained. Here is a staff that is so well trained that they make your experience absolutely worth a return trip and we have been here many times. Desserts are sumptous and are easily split up if you a large party like we were. Great bar area as well and the location to see the sunset is beautiful.
Written 31 January 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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PUERTO MADERO, Cancun - Menu, Prices & Restaurant Reviews - Tripadvisor

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