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Gustino

Blvd. Kukulcan Km 14. 5 | Lote 40-A Zona Hotelera, Cancun 77504, Mexico
+52 998 848 6851
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Overview
  • Excellent71%
  • Very good18%
  • Average8%
  • Poor2%
  • Terrible1%
Travellers talk about
“pasta” (64 reviews)
“bavette” (6 reviews)
“lamb chops” (22 reviews)
Closed Now
All hours
CUISINES
Italian, Vegetarian Friendly, Vegan Options, Gluten Free Options
PRICE
₹₹₹₹
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Blvd. Kukulcan Km 14. 5 | Lote 40-A Zona Hotelera, Cancun 77504, Mexico
All Details
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JPMiles / Payback Arrow
Reviews (637)
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1 - 10 of 521 reviews

Reviewed 6 days ago

The service was a bit slow but the waitstaff incredibly attentive. I found the menu choices very nice, but would have liked something a bit more mainstream as everything sounded sooooo complicated. The food we had was very very good so that made up for...More

Thank MLDELANGEL
Reviewed 2 weeks ago via mobile

We made reservations here well in advance so that we would be certain to have a table late in the evening. So very glad we did! Dinner was a preset menu and they confirmed in email a week in advance that this 7 course meal...More

Thank beagles1013
MarriottCancun, Gerente at Gustino, responded to this reviewResponded 1 week ago

Dear beagles1013, It is so nice to know that you had a great experience at our Gustino restaurant. Our staff is always happy to serve our guests with an exceptional meal, service and attention. Thank you for recommending us, we are always pleased to get...More

Reviewed 2 weeks ago

We had a fabulous meal here. Great caesar salad, veal chop was moist and tender and the mushroom risotto and lamb chops were to die for! You must go.

Thank hwatkins1
MarriottCancun, Gerente at Gustino, responded to this reviewResponded 1 week ago

Dear hwatkins1, Thank you very much for sharing your recent experience at Gustino! I´m glad you had a nice dining experience. We hope you can visit us again indeed. Sincerely Veronica Losa Restaurant Manager

Reviewed 2 weeks ago via mobile

My husband and I renewed our vows and celebrated our 20th wedding anniversary here. When we walked into the restaurant, there were rose petals and candles on our table. The personal service was incredible! They even had the talented saxophone player come to our table...More

Thank Susan S
MarriottCancun, Gerente at Gustino, responded to this reviewResponded 1 week ago

Dear Susan S, Thank you for sharing your experience at Gustino! Our clients are the most important for us and we will do what is in our hands to make them feel like home. Thank you so much for share your experience with us. We...More

Reviewed 2 weeks ago via mobile

We ate here our first night at the JW Marriott and it was ok. The restaurant is very nice but the food is ok. The service was really good. My salmon came out cold and had to send it back.More

1  Thank avidtraveler1976
MarriottCancun, Executive Chef at Gustino, responded to this reviewResponded 2 weeks ago

Dear Avidtraveler1976, Thank you for visiting Gustino Restaurant for your dinner and offering your valuable feedback on your experience. I apologize for not meeting your expectations in regards of your culinary choices, I will work closely with my team in order to improve in our...More

Reviewed 2 weeks ago

Great ambience and food. However, service was slow on Christmas day. They may have been short staffed.More

Thank FamSub2015
MarriottCancun, Gerente at Gustino, responded to this reviewResponded 1 week ago

Dear FamSub2015, We truly value your feedback in regards of your visit to Gustino. Our goal is to excel at delivering culinary offerings beyond the expected to treat our guests. We work to ensure we deliver the most comfortable and pleasant restaurant experience possible. Did...More

Reviewed 2 weeks ago

Chef Francisco Rosciano continues to outdo himself with delicious meals and creative presentations. The entire food and beverage operation at the Marriott JW and Casa Magna hotels led by Dominic Esposito and Guillermo Canto are truly outstanding. In particular Julio and Hector do an amazing...More

Thank Elsner23
MarriottCancun, Gerente at Gustino, responded to this reviewResponded 1 week ago

Dear Elsner23, Thank you for sharing your experience at Gustino! We always look forward to offer the most excellent cuisine and service. We believe in hosting our guests with excellent service and the luxury of our brand, making your stay flawless is our passion. We...More

Reviewed 2 weeks ago via mobile

This place is so special. The food and the presentation rocks. I would highly recommend love it will be back

Thank Mindybnj59
MarriottCancun, Gerente at Gustino, responded to this reviewResponded 1 week ago

Dear Mindybnj59, Thank you very much for sharing your recent experience at Gustino! I´m glad you had a nice dining experience. We hope you can visit us again indeed. Sincerely Veronica Losa Restaurant Manager

Reviewed 3 weeks ago via mobile

Located inside the JE Marriott, were were expecting good food and good service, and we were not disappointed. The front of house service was stellar. The wine list has a strong Italian showing (obviously), but also features wines from around the world. The asparagus appetizer...More

Thank Sheena K
MarriottCancun, Gerente at Gustino, responded to this reviewResponded 2 weeks ago

Dear Sheena K, I am very glad you had an outstanding gastronomic experience at our Gustino restaurant. It makes us more than happy to read such great compliments. I will definitely forward your positive feedback to the kitchen and service team. We not only offer...More

Reviewed 3 weeks ago via mobile

Typical Mexican "fine dining" experience reduced to a blank stair from the Sommelier about serving six month old wine from Norton in Mendoza. Pasta was dry, lamb nicely done, but if you want red wine, they haven't a clue. Blank stair...avoid and have some more...More

Thank Wayne P
MarriottCancun, Manager at Gustino, responded to this reviewResponded 3 weeks ago

Dear Wayne P, We appreciate the time you took to review your experience at Gustino Restaurant. I want to take this opportunity to apologize for not meeting your expectations during your past dinner. Be sure that I will use your feedback for performance improvement at...More

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Ask a question
Questions & Answers
Brian Z
9 May 2017|
AnswerShow all 3 answers
Response from SebagoSue | Reviewed this property |
An eggplant dish
0
Votes
uvhf
7 December 2016|
Answer
Response from SFTraveler031 |
The restaurant does not offer a simple spaghetti.
0
Votes
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Meals
Dinner, Drinks
Restaurant features
Reservations, Private Dining, Seating, Waitstaff, Parking Available, Validated Parking, Valet Parking, Free Off-Street Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Accepts Credit Cards
Dining Style
Casual Elegant
Good for
Groups, Romantic, Special Occasion Dining, Child-friendly, Business meetings, View
Open Hours
Sunday
5:30 PM - 11:00 PM
Monday
5:30 PM - 11:00 PM
Tuesday
5:30 PM - 11:00 PM
Wednesday
5:30 PM - 11:00 PM
Thursday
5:30 PM - 11:00 PM
Friday
5:30 PM - 11:00 PM
Saturday
5:30 PM - 11:00 PM
Location and Contact Information
  • Address: Blvd. Kukulcan Km 14. 5 | Lote 40-A Zona Hotelera, Cancun 77504, Mexico
    (adentro del hotel JW Marriott Cancun)
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: +52 998 848 6851
  • E-mail
Description
From the heart of Italy, our Master Chefs have created a unique culinary experience. Gustino Italian Grill Features the most delicious flavors from the Italian Kitchens. Pastas, seafood and meat are the specialties of this restaurant. Combined with live saxophone music and luxury arrangements, a unique and extraordinary elegant ambiance is created. Gustino Restaurant is located in the lobby level of JW Marriott Cancun Resort & Spa. The cuisine is inspired by classic Italian dishes enhanced with Mediterranean ingredients. One of the best Italian Restaurants in Cancun, Gustino is recognized with the 4 Diamonds Award
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