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Hard Rock Cafe

Boulevard Kukulcan Km 9,5 | Zona Hotelera, Plaza Forum, Cancun 77500, Mexico
+52 998 688 5491
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Overview
  • Excellent43%
  • Very good31%
  • Average15%
  • Poor6%
  • Terrible5%
Travellers talk about
“nachos” (27 reviews)
“american food” (10 reviews)
“hotel zone” (11 reviews)
Open Now
Hours
CUISINES
American, Bar, Vegetarian Friendly
PRICE
₹₹ - ₹₹₹
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Boulevard Kukulcan Km 9,5 | Zona Hotelera, Plaza Forum, Cancun 77500, Mexico
All Details
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JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (2,413)
Traveller rating
Traveller type
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1 - 10 of 838 reviews

Reviewed 4 days ago

Have visited several Hard Rocks all over the world but this was the worse by far. Food is way over priced - we had a starter, three mains and just soft drinks and the bill was over $128. Did not help that the waitress tried...More

Thank DolphinEspana
Bernard189, Gerente at Hard Rock Cafe, responded to this reviewResponded 2 days ago

Thank you very much for sharing your experience at Hard Rock Cafe, We are very sorry to hear what you went through, make sure that all your comments are taken seriously and that we are taking care of them at this same moment to improve...More

Reviewed 6 days ago

Believe it or not, the salmon was the best Salmon I have had in a long time. It was grilled to perfection. Crispy on the outside and juicy and flaky on the inside. Jorge, our server, was also super attentive and I thoroughly enjoyed our...More

Thank Guadalupe D
Bernard189, Gerente at Hard Rock Cafe, responded to this reviewResponded 5 days ago

Thank you very much for visiting Hard Rock Cafe Cancun and for taking the time to share your experience. We are very happy to hear that the Salmon was amazing and that Jorge was very attentive. We hope to see you back soon. Sincerly, Bernard

Reviewed 1 week ago via mobile

Service was excellent!! Especially our bartender Martin he was very friendly and knowledgeable!! I felt very welcomed loved that its is surrounded by all different types of store.More

Thank Veronica L
Bernard189, Gerente at Hard Rock Cafe, responded to this reviewResponded 5 days ago

Thank you very much for visiting Hard Rock Cafe Cancun and for taking the time to share your experience, we are very happy to hear that everything was excellent and that Martin took good care of you, we will recognize him about it. We hope...More

Reviewed 1 week ago

I have ate at lots of Hard rock restaurants and I have to say that this place is not like any other hard rock that I have visited. The prices are the highest and the service is one of the lowest. I don't know if...More

Thank Dennis0002
Bernard189, Gerente at Hard Rock Cafe, responded to this reviewResponded 5 days ago

Thank you very much for visiting Hard Rock Cafe Cancun and for taking the time to share your experience. We are very sorry to hear about your experience. All your comments are taken seriously and make sure that we are working on them at this...More

Reviewed 2 weeks ago

Over $100 US for 3 people and all I ordered was a salad. Terrible service, took 45 min to order and 40 for food. And didn't count how long to get the bill. On one note, if you paid in pesos it was 1845.00 but...More

Thank knelso18
Bernard189, Gerente at Hard Rock Cafe, responded to this reviewResponded 1 week ago

Thank you very much for visiting Hard Rock Café and taking the time to share your experience. We regret that your visit was not what you expected. I hope you can come back and give us a second chance.

Reviewed 2 weeks ago via mobile

The location is great. It has a terrace in front of the beach with excellent views. The food does lack spirit. Not a good place to have a good meal. I suppose the "experience" is the selling point above the "quality" of the food.

Thank Sergio G
Reviewed 2 weeks ago via mobile

El mejor servicio en el mejor lugar Thanks Hard Rock ..! Just the best..! It is a perfectly organized place to take you step by step on the adventure of discovering Cancun by night and day.

Thank Julio G
Bernard189, Gerente at Hard Rock Cafe, responded to this reviewResponded 1 week ago
Google Translation

Gracias #RockStar por tus comentarios, nos alegra que hayas disfrutado tú visita, esperamos vuelvas pronto!!

Reviewed 2 weeks ago via mobile

Came to this restaurant for a change from our all inclusive buffet. Restaurant was mostly empty at lunch. Food was normal American style and taste, nothing exceptional but good to have a taste of food from home. Felt the meal was overpriced but the service...More

Thank Jazz S
Bernard189, Gerente at Hard Rock Cafe, responded to this reviewResponded 1 week ago

Thank you very much for visiting Hard Rock Café and taking the time to share your experience. We hope you can come back and give us a second chance.

Reviewed 3 weeks ago via mobile

Kids wanted to go check it out. We went around 600 or 630. So it was to early for the live music. They had a few vegetarian options which was nice. Food portions on the burgers and sandwiches are very large. Staff was very nice....More

Thank 562jason
Bernard189, Gerente at Hard Rock Cafe, responded to this reviewResponded 1 week ago

Thank you very much for visiting Hard Rock Café and taking the time to share your experience. We are happy to hear that you had fun. We hope to see back soon.

Reviewed 3 weeks ago via mobile

I make a point of going into all hard rock cafés if they have them when I am away on holiday so was delighted to see they had one in Cancun. It looks gorgeous from outside but I must admit I was a little dissapointed...More

Thank David M
Bernard189, General Manager at Hard Rock Cafe, responded to this reviewResponded 3 weeks ago

Thank you very much for visiting Hard Rock Cafe Cancun and for taking the time to share your experience. Your comments are very important to us and make sure we are taking care of them at this same moment to improve the service we are...More

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Questions & Answers
pollycam
7 January 2018|
AnswerShow all 3 answers
Response from Captain-mojito | Reviewed this property |
Sure cam
1
Vote
ES727
17 August 2017|
Answer
Response from JenTreige | Reviewed this property |
They have a selection of seafood, steaks, ribs etc with potatoes/veggies so you shouldn't have any issues.
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$ 5 - US$ 30
Meals
Lunch, Dinner, After-hours, Drinks
Restaurant features
Takeout, Parking Available, Outdoor Seating, Seating, Waitstaff, Television, Wheelchair Accessible, Serves Alcohol, Full Bar, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Highchairs Available, Accepts Credit Cards
Good for
Bar Scene, Special Occasion Dining, Kids, Child-friendly, Groups
Open Hours
Sunday
11:00 AM - 2:00 AM
Monday
11:00 AM - 2:00 AM
Tuesday
11:00 AM - 2:00 AM
Wednesday
11:00 AM - 2:00 AM
Thursday
11:00 AM - 2:00 AM
Friday
11:00 AM - 2:00 AM
Saturday
11:00 AM - 2:00 AM
Location and Contact Information
  • Address: Boulevard Kukulcan Km 9,5 | Zona Hotelera, Plaza Forum, Cancun 77500, Mexico
  • Location: Mexico  >  Yucatan Peninsula  >  Quintana Roo  >  Cancun
  • Phone Number: +52 998 688 5491
  • E-mail
Description
A resort town basically carved out of pure jungle, Cancun was nothing but birds and iguanas as recently as 1974, when development began. Set upon the Yucatán Peninsula, the city is thronged by famous ruins: centuries-old pyramids, temples of the ancient Mayans, travelers who didn't get to the Hard Rock Cafe in time. Just kidding! But you will be sorry if you miss us. Nightlife options are plentiful here, with everything to amuse from sports to gambling bars to romantic piano bars. Trust us 'cause we've already scouted it all out. By far the best choice is your resident expert on having a good time, yours truly, the Hard Rock Cafe Cancun. So after you've hiked through the exotic jungles and explored the ruins, get ready to uncover the real treasure, our Cancun Cafe! You'll find a valuable rock 'n' roll memorabilia collection at our exclusive restaurant, plus an incredible and unmatched expansive ocean view. Dig in and treat yourself to a delicious lunch or dinner!
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