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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Food and ambience

Bar, Caribbean, Seafood, International, Pub, Bahamian
About
Bell Channel Inn & Upstairs Restaurant & Bar is located on the third floor of Bell Channel Inn hotel. The restaurant has an amazing view over the channel and when you stay at the Bell Channel Inn or dine Upstairs, the entire staff will treat you like family and give you the personal attention that you deserve. Our staff takes great pride in providing customers with excellent service in a clean and relaxing atmosphere, while offering delicious food at affordable prices. Upstairs is appropriate for any occasion; family dinners, candle lit dinner for two, birthdays, business lunches and we have a private room available for small functions.Upstairs is a full service restaurant and is open 7 days
PRICE RANGE
US$ 6 - US$ 36
Special Diets
Vegetarian Friendly
Meals
Drinks, Lunch, Dinner, Breakfast, After-hours
CUISINES
Bar, Caribbean, Seafood, International, Pub, Bahamian
FEATURES
Highchairs Available, Seating, Serves Alcohol, Wine and Beer, Accepts American Express, Accepts Mastercard, Accepts Visa, Free Wifi, Takeout, Reservations, Parking Available, Television, Full Bar, Table Service
Reviews (98)
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93 results
Traveller rating
52
29
6
2
4
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Time of year
LanguageEnglish
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Traveller rating
52
29
6
2
4
Show reviews that mention
All reviews cracked conch sandwich bell channel inn enjoyed our lunch grand bahama
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Reviewed 3 weeks ago

The Margarita's were great and the local grouper was absolutely out of this world! It was the best piece of fish we had on the island! The atmosphere is quaint, there is a view of the channel but no outdoor dining. The staff was terrific!...and friendly!More

Date of visit: June 2021
Helpful?
Reviewed 15 June 2021

We have been going to Upstairs on the Bay for several years and have always loved it! We always know what to expect and this year was no different. Great food, excellent service, lively atmosphere, and beautiful view of the channel, whether there for breakfast,...lunch, or dinner. Liz and the wait staff are wonderful and we always look forward to seeing them. Keshaun, Melanie, Michelle, and especially Shamene are awesome! (Sorry if I left out anyone or misspelled names.) Thank you Genie for taking care of us and making our reservations. We hope to see you all again soon!More

Date of visit: June 2021
Helpful?
Reviewed 11 June 2020

I love Bell Channel Inn, I love Jerry, Lizbeth & Presley, I love Caribbean Divers, I love my shark friends & I love Grand Bahama

Date of visit: June 2020
Helpful?
BellChannelInn, General Manager at Upstairs On the Bay, responded to this reviewResponded 25 September 2020

Thank you for your response. We are very pleased to know you've enjoyed your stay here.

Reviewed 11 March 2020

We enjoyed our lunch of chicken caesar salad and a club house sandwich. The waitress was pleasant and attentive. The view of the bay is memorable. The Bahamian people are kind and very friendly. My husband fell in the parking lot before we went into...the restaurant. A young fellow working next door came immediately to offer assistance and cleaned and bandaged his scrapes. What a sweet guy.More

Date of visit: March 2020
Helpful?
BellChannelInn, General Manager at Upstairs On the Bay, responded to this reviewResponded 16 March 2020

Awesome. We are truly glad you enjoyed your experience here and that we were of great assistance to you.

Reviewed 23 December 2019

Their burger night (happens to be when we went) was great! you get a burger and a Sands beer for 12 bucks... The ultimate was the "conch burger" which consisted of a pile (big pile) of cracked conch on a hamburger bun... No doubt a...treat!More

Date of visit: December 2019
Helpful?
BellChannelInn, Marketing at Upstairs On the Bay, responded to this reviewResponded 16 March 2020

Thank You . We are glad that you enjoyed your time here.

Reviewed 15 September 2019

My family & I went to this location to have dinner. The service received was most unsatisfactory. Not only did we receive spoilt shirmp, burnt burger bread, and food not received when we asked for. But the service was most unsatisfactory. Not only was the...supervisor unwilling to listen to the customer, but it was almost as if we were attempting to push words in our mouths. This was one of the worst service I've had in Freeport. Highly dissatisfied and disappointed.More

Date of visit: September 2019
Helpful?
Reviewed 16 July 2019 via mobile

Not a fancy destination like the other restaurants in Port Lucaya (located in the mid-market Bell Channel Inn)but I will echo the other comments I read on it before: they make it up by serving big plates for what amounts to a reasonable price. If...you stay st the hotel don’t hesitate to eat thereMore

Date of visit: July 2019
Helpful?
BellChannelInn, Bell Channel Inn at Upstairs On the Bay, responded to this reviewResponded 7 August 2019

Thank you for your amazing review! We hope to see you again soon.

Reviewed 9 July 2019

I really enjoyed several meals here. It's a bit off the path, so I consider it a hidden jewel ! The staff was friendly and professional !

Date of visit: June 2019
Helpful?
BellChannelInn, Bell Channel Inn at Upstairs On the Bay, responded to this reviewResponded 7 August 2019

Thank you for your 5-star review. We appreciate you.

Reviewed 21 June 2019 via mobile

Stayed at Bell Channel Inn where this restaurant is located. A real local hangout. Good food, great fresh fish. Best conch fritters. Was able to feed my 14 yr old grandson with no compliments.

Date of visit: June 2019
Helpful?
BellChannelInn, Bell Channel Inn at Upstairs On the Bay, responded to this reviewResponded 7 August 2019

Thank you for your review and rating!

Reviewed 14 May 2019 via mobile

It was my two kids and husband who visited the restaurant. The service was great but the conversation of the kitchen was not appropriate. I had to ask my server to move me away from the kitchen for the sake of my kids. My shrimp...& grits was way to salty.More

Date of visit: April 2019
Helpful?
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Questions & Answers
Ask a question
Michelle M
23 August 2020|
Answer
Response from BellChannel I | Property representative |
Sorry for the delay in the response. Yes you can come by boat and dock at the first dock on the right hand side (the other dock is for Caribbean Divers, our dive boat). It's free to dock there, all we ask is that you check... More
0
Votes
87Seashell87
27 September 2015|
AnswerShow all 3 answers
Response from bjorn5555 | Reviewed this property |
I believe they have a burger & beer night wed night special
0
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Frequently Asked Questions about Upstairs On the Bay

Yes, Upstairs On the Bay offers takeaway services.

Yes, Upstairs On the Bay offers delivery services.

Upstairs On the Bay is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4.5
  • Service: 4.5
  • Value: 4.5
  • Atmosphere: 4