This place came highly recommended to me however this was the worst customer service I have ever experienced anywhere. It began when we walked in nobody greeted us. We were painted to a table not escorted. Waited 15 minutes menus which
were basically flung onto...the table. After about 30 minutes of us sitting there waiting on someone to take our order,I asked a passing waitress if she
could assist us. Another waitress eventually came over and just stared at us. I eventually said “well
hello, good evening” and she responded “hi yes,
what do you want?” Loool. I still don’t know this girls
name. She took our order and left. The sushi came ,
no, chopsticks. I asked another passing waitress if
we could get chopsticks and she literally looked at three of us with two plates of sushi and asked “just one?” I responded “three pairs please”. All our
other meals came except one. I had to ask another passing waitress about the missing dish. It eventually came and was slid across the table
with the words “see it yah” from the waitress. On several occasions I asked to speak with the manager/supervisor regarding the poor, I watched
the waiter and waitresses tell the manager who looked at us directly and proceeded to ignore our table and check on the other tables. We decided
to just end our dinner and get the food packaged to not deal with the poor service anymore. By this time
my party was on the outside of the restaurant to avoid it all but I still needed to speak with a manager because I have never heard of bad service from this restaurant. I expressed to him that
it was my birthday and the service I’ve experienced since I’ve stepped into this restaurant has been poor. The guy said to me “do you want me get a
chocolate truffle for you with a candle for you to blow out?” I said no as you can see my party has already left because the service is so bad, he then
proceeded to say “oh I wish I had heard about this earlier” I said to him “ I asked to speak with you on
several occasions and you chose to ignore us,
more than once! “ to the point where I had to walk over here to you after sitting there watch you watch me knowing full well I had a complaint. He basically
blew off the situation and said “oh well next time it will be better”
BETTER? Better for who?? Not me because I will NEVER return to Mystic Thai. The behavior was classist/racist because all the white people in the restaurant had their tables checked on etc the
manager himself was white/Asian so maybe that’s why but this was poor poor service. Good food but BAD SERVICEMore
