Had a great meal of paella for me and a steak for my wife, with a bottle of wine. When the bill came for 54CUC, I checked it and it was correct , with a 10% addition, which we had expected for a service charge....When the waiter came with my change from the 60 CUC I had given him, when I took all the change, while he stood over us, he said very firmly that there had been NO service charge on the bill, and when I challenged him about the 10% shown on the bill, he was adamant that it was a 10% tax and not a service charge. I reluctantly and stupidly let him have the change. When I got back to my hotel and Googled sales tax in Cuba I found that it doesn't exist.
Please be aware that there is a 10% service charge included and shown on the bill, and that your "friendly" waiter is prepared to tell you an outright and barefaced lie in order to steal an additional tip for himself. That effectively makes him a thief!
Management beware, you have dishonest people workin for you, and you will now receive a very low score with this review! My review would otherwise have been a very good one, but I don't like being CONNED.
I will pas this on to our local guide who recommended you, and he will no doubt act as he see fit when he recommends you , or not, to his clientsMore