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2
Thu, 13/06
20:00

Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

PRICE RANGE
₹27 - ₹107
CUISINES
American, Steakhouse
Meals
Lunch, Dinner, After-hours
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Reviews (286)
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155 results
Traveller rating
69
37
27
14
8
Traveller type
Time of year
LanguageEnglish
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Traveller rating
69
37
27
14
8
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Reviewed 23 April 2024 via mobile

Had private room for 7 - food was amazing - everything cooked perfectly Tenderloin and The Tomahawk Steak were both cooked perfectly The staff where amazing - the Spanish waiter was first class - very professional and friendly and nothing too much trouble Highly recommend

Date of visit: April 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 February 2024

The entire experience was super enhanced by their great service. Mr. Samuel Garcia was very attentive and friendly and it was such a joy to have him help with our food and drinks selection.

Date of visit: January 2024
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 October 2023

Went to the oak door for drinks after business dinner. I ordered a martini and it was the best one, highly recommend!

Date of visit: October 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 25 September 2023

Had a great time at the oak door. I love the mojito, its many flavors are so tasty! Also the services and staff are wonderful.

Date of visit: June 2023
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 20 July 2023

Geez! A small glass of beer costs premium at this place! Atmosphere is so so and the food strikes me as quite vanilla. Would not have come here, except I attended a business event. Want a good beer with more character? Head to any of...the little bars in the side streets of Roppongi.More

Date of visit: July 2023
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Grand Hyatt Tokyo Manager, オーナー at The Oak Door, responded to this reviewResponded 27 July 2023

Warm greetings from The Oak Door. Thank you for dining with us and for taking the time to share your detailed feedback. We are sorry to hear that you were not satisfied with your experience at our restaurant, particularly regarding our beer selection and atmosphere....More

Reviewed 13 December 2022

Was disappointed with the food quality here. Had a set menu which was fairly expensive and found it under-whelming. The cut of the meat was fatty and not flavorful. It was a mediocre dinner that was disappointing since there are so many better restaurants in...the area that are less expensive with much better quality of meat. I do not recommend this one, unfortunately. The ambiance is nice but if you are looking for quality meal, this will not do.More

Date of visit: December 2022
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GH_Tokyo_Marcom_MH, マネージャー at The Oak Door, responded to this reviewResponded 19 December 2022

First and foremost, I would like to thank you for choosing to dine with us at The Oak Door and for taking the time to share your detailed feedback. While we appreciate your kind remarks regarding the ambiance of our restaurant, we were deeply regretful...More

Reviewed 27 June 2021

I have visited Oak Door in the past in the evening and had great experiences. This time my wife and I went for Sunday Brunch for her birthday. Needless to say that was a big mistake. The problems started at arrival. We booked terrace seating,...but were told since it might rain, we had to sit inside. We requested to sit at a table along the window instead and were told it was already reserved and a customer was coming soon. During the time eating, people were constantly seated outside and no one sat at the table we requested until we almost left. When we brought up this issue to the manager before leaving the hostess lied to her and said she offered us a choice of seating which was not the case at all. It doesn't end there. The waiter service and food timing was totally off. The setup is usually 2 hours, but the waiter tried to cut-off drink service after a hour and wasted the next 30 minutes getting us 1 more drink. It turned out that due to the current situation in Tokyo it is now 90 minutes; none of this was explained by the hostess or waiter. The main dishes did not show up until 90 minutes were already over. He then delivered the dessert dishes like 10 minutes later and we were already full and couldn't eat any of it. The waiter also did the check at 90 minute mark, as a prelude to hurry us out of the restaurant. We discussed these issues with Ms. Kobayashi (the manager on duty) but besides apologizing the explanations on the seating and food delivery issues were nonsensical and unsatisfactory. I have stayed at Hyatt hotels, and eaten at Hyatt restaurants plenty in the past and this was the worst experience ever at a Hyatt-related place. I know many people who work at Roppongi Hills, and I will be sharing my experience with them in the future. Sad to see a great restaurant has sunk so low.More

Date of visit: June 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GHT_OakDoor, アシスタントマネージャー at The Oak Door, responded to this reviewResponded 8 July 2021

Dear P9518YNmichaelu, Thank you very much for coming to the Grand Brunch at The Oak Door and for taking the time to share your constructive feedback with us. Your feedback is very valuable to us, as we strive to improve our service with each and...More

Reviewed 14 February 2021

The staff were really friendly and food was amazing. My partner and I went for valentines day and the atmosphere really suited the occasion.

Date of visit: February 2021
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 November 2020 via mobile

Not sure why it takes a 5 minute conversation to find out if there is a table ..? I walked in hungry and asked if there was a table pretty normal you would say but “ NO “ Sorry there are no tables, yet half...of the restaurant is empty but you can sit at the bar, so I asked when will a table be available? Now I speak Japanese so nothing was lost in translation I still cannot get a straight answer this is turning into a marathon but there is not straight answer 2 minutes into our conversation let me go check and there is a table or several tables available So they sit me in a dark corner when there are several central tables free and also window seating I simply don’t get it ...!!! 🤔 The menu is extremely basic for lunch 🥗 which during COVID is understandable but I think a bit of an excuse, the staff who brought to my table should never be on the door as she was useless, not customer interaction skills and ability to speak 🗣 honestly just waffle and no apology for wasting my time I asked to moved from The Devil 👿 dark table to one right next to the window this was hilarious Food was luke warm and lemonade was more water than an actual drink Disappointing visit to the Oakdoor 💔 McDonald’s is offering better service these days 🍟🍟🍟🍟🍟🍟🍟🍟 I think gone is the Oak Door magic back in the day staff were better and the food communicated with your taste buds This visit a MASSIVE FAIL ❌❌❌❌❌🚫🚫🚫🚫🚫🚫⛔️⛔️⛔️⛔️⛔️⛔️❌❌❌❌❌❌❌❌❌⛔️⛔️⛔️More

Date of visit: November 2020
Helpful?5  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GHT_OakDoor, Assistant manager at The Oak Door, responded to this reviewResponded 12 December 2020

Dear galactictraveler, Warm greetings from Grand Hyatt Tokyo. First and foremost, we would like to thank you for visiting The Oak Door once again and for taking the time to provide us with your valuable feedback. It is only through feedback such as yours that...More

Reviewed 19 September 2020

I actuallyI used to go to Maduro, another bar in this Grand Hyatt hotel, which is now temporarily closed due to the corona virus issues and this was my very first time to come to Oak Door. I was alone staying overnight in this hotel...just to treat myself and a couple of cocktails served by Okuno san, the bartender made it two to me. Daiquiri exquisite, Martini exquisite and I finally took another Daiquiri as he made me feel so comfortable enjoying my own time to listen to myself very calmly. I always miss Maduro but I will definitely come back to Oak door with my husband.More

Date of visit: August 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 7 September 2020 via mobile

The Oak Door used to be one of my favourite places especially for lunch. But for such a premium restaurant it has been really poor recently. On my last three visits over the last couple of months for lunch the service has been really substandard:...for example, forgotten dishes, steaks cooked incorrectly and really long delays. I work in Roppongi Hills and going there from time to time was a treat. Not any more. Will be giving it a miss from now on.More

Date of visit: August 2020
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GHT_OakDoor, Assistant Manager at The Oak Door, responded to this reviewResponded 10 September 2020

Dear TeejTeejTeej, Warm greetings from The Oak Door. Thank you for dining with us once again and for taking the time to share your valuable feedback. It is only through feedback such as yours that we are able to maintain and improve our level of...More

Reviewed 5 January 2020

The Oak Door is one of my family and my favourite restaurants in the world. Even though we do not live in Tokyo, we would go every time we visit and even stay at the Grand Hyatt just to eat there! The food is always...amazing and the service warm and efficient. The different Japanese or American steak they offer never fails to disappoint and every course is mouthwatering and the quality of all the ingredients are of top quality. The Oak Door Pavlova is a MUST!!The ambience of the restaurant is very cozy and they have a lively bar on the side that serves amazing cocktails. They also have a great wine list. I am lucky to have had the opportunity to have eaten in many top restaurants in the world but the Oak Door remains my favourite!More

Date of visit: December 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GHT_OakDoor, Assistant manager at The Oak Door, responded to this reviewResponded 30 January 2020

Dear AngelS670, Warm greetings from The Oak Door. First of all, thank you very much for your continuous patronage and for taking the time to share such an amazing review with us. We are honored to be mentioned as one of your favorite restaurants in...More

Reviewed 1 January 2020 via mobile

The hotel booked for us the oak restaurant When we entered the restaurant and man was crowded with people, we sat at the table and the employee came to take orders. Then he said these requests are many for two people at the time, we...were not asking and we were discussing about the food that we would order .. He was disturbed when his behavior .. He has no right to give his opinion without asking him. It was tough. The food was delicious .. the atmosphere of the restaurant perfect.. some of the staff friendly and smiley..More

Date of visit: January 2020
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GHT_OakDoor, アシスタントマネージャー at The Oak Door, responded to this reviewResponded 29 January 2020

Dear 702Khalidj, Warm greetings from The Oak Door. First and foremost, we would like to thank you for dining with us and for taking the time to provide us with your valuable feedback. It is only through feedback such as yours that we are able...More

Reviewed 12 December 2019 via mobile

Had a great meal at Oak Door. The steak and sides weee both amazing. It’s an expensive restaurant but most great restaurants in Tokyo are. Nothing but good things to say about the food and the service. Highly recommend!More

Date of visit: December 2019
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GHT_OakDoor, アシスタントマネージャー at The Oak Door, responded to this reviewResponded 30 January 2020

Dear bospromo, Warm greetings from The Oak Door. We would like to thank you for taking the time to share your positive review with us. We are very happy to learn that you enjoyed your overall dining experience and we have shared your kind words...More

Reviewed 18 November 2019 via mobile

This is a hidden jewel in Tokyo located on the 6th floor of Grand Hyatt Roppongi. Wonderful food, great selection of wine and world top class service. In nice whether they open glass walls and sometime play live music. I love this restaurant and the...hall staffs who always took great care me and my wife.More

Date of visit: November 2019
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
GHT_OakDoor, Manager at The Oak Door, responded to this reviewResponded 28 November 2019

Dear bduckk, Warm greetings from The Oak Door. We would like to thank you for taking the time to share your recent experience with us. We are very happy to learn that you enjoyed your overall dining experience. We have shared your kind words with...More

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Questions & Answers
Ask a question
382kenv
5 July 2017|
Answer
Response from GHT_OakDoor | Property representative |
Dear Mr. Ken V, Warm greetings from The Oak Door at Grand Hyatt Tokyo. Thank you for choosing us as a dinning option during your first visit in Tokyo. The dress code The Oak Door is smart casual, is not necessary for the... More
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Vivi T
31 October 2016|
AnswerShow all 2 answers
Response from GrandHyattTokyo | Property representative |
Dear Vivi, Greetings from Grand Hyatt Tokyo, In regard to your 25th November request unfortunately the Oak Door private room has already been booked. But on the 2nd floor in our French kitchen restaurant we have available... More
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THE OAK DOOR, Roppongi - Akasaka / Roppongi - Menu, Prices & Restaurant Reviews - Tripadvisor

Frequently Asked Questions about The Oak Door

Yes, The Oak Door is taking precautions against COVID-19. A full list is available within the "safety precautions" section of this page.

The Oak Door is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 4.5