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Cross Keys

₹₹ - ₹₹₹, British,
Middlesbrough Road, Guisborough TS14 6RW, England
+44 1287 610035
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Overview
  • Excellent39%
  • Very good27%
  • Average17%
  • Poor8%
  • Terrible9%
Travellers talk about
“fish pie” (13 reviews)
“pudding” (15 reviews)
“lamb” (9 reviews)
Open Now
12:00 PM - 10:30 PMAll hours
CUISINES
Bar, British, Pub, Vegetarian Friendly, Gluten Free Options, Vegan Options
PRICE
₹₹ - ₹₹₹
RATINGS
Service
Food
Value
Atmosphere
LOCATION
Middlesbrough Road, Guisborough TS14 6RW, England
All Details
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JPMiles / Payback Arrow
50
JPMiles / Payback Arrow
Reviews (632)
Traveller rating
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1 - 10 of 632 reviews

Reviewed yesterday

Room was comfortable and worth the money paid.Got it on pay now sleep later. Staff friendly and polite. In house food of good quality. Nice warm environment

Review collected in partnership with Chef & Brewer
Thank donnax6
Reviewed 3 days ago via mobile

So disappointed with the service we received last night at Cross Keys. We are regular customers, often meeting family there every other month or so. We were celebrating a 30th birthday and an engagement and we arrived at 17.30pm. We didn’t get our main meal...More

Thank Emily K
Anthony R, General Manager at Cross Keys, responded to this reviewResponded 2 days ago

Thank you for taking the time to tell us about the recent experience with us. Please accept my apologies for what was not the way my team, or guests would expect, especially on an occasion such as this. Having recently taken over, I am currently...More

Reviewed 1 week ago

The food review will be swift as I particularly wish to review the manager Robert. The meal was adequate delightfully served by attentive staff, with 1 exception. I ordered dauphinoise potatoes, a particular favourite of mine, the item arrived in a soup/cereal bowl looking like...More

Thank Howard P
Anthony R, General Manager at Cross Keys, responded to this reviewResponded 1 week ago

Thank you for taking the time to tell us about your experience with us and please accept my apologies for how my behaviour came across. I, in no way wanted to cause any ill feelings or show that I didn't care. I do recall that...More

Reviewed 1 week ago via mobile

Came here recently for a birthday celebration - couldn't have asked for more. Service was prompt and helpful, a huge menu to choose from (including gluten free), food arrived quickly and was delicious. Desserts went down a treat. Will be back soon!More

Thank Keely J
Anthony R, General Manager at Cross Keys, responded to this reviewResponded 1 week ago

Thank you for taking the time and telling us about your recent experience with us. We are delighted to hear that you chose to celebrate your special occasion with us, and even more thrilled to hear the whole experience was great. We look forward to...More

Reviewed 1 week ago

Good food in a nice atmosphere. Staff were pleasant and welcoming and service times were good even though there was quite a few people in

Review collected in partnership with Greene King
Thank michaellY2602LQ
Anthony R, General Manager at Cross Keys, responded to this reviewResponded 1 week ago

Thank you for telling us about your experience. It is great to hear that it was a good evening, as it was busy. We hope to see you again soon

Reviewed 1 week ago

This time 3rd Feb '18 the service was ok but the food didn't come out hot and was only average. The previous visit (about 6 months ago) the service was poor but the food was really good.More

Review collected in partnership with Greene King
Thank MrMrsC-70
Anthony R, General Manager at Cross Keys, responded to this reviewResponded 1 week ago

Thank you for taking the time to tell us about your experiences with us. Having recently taken over I know there a few issues within the business that we are working on. I hope that you will use us again and see if we have...More

Reviewed 2 weeks ago

Been twice now with friends and the food is lovely much nicer than any other pub food. Didn’t have to wait to get served place has a good atmosphere I would recommend the salted caramel sundae it’s amazingMore

Review collected in partnership with Greene King
Thank Michelle G
Anthony R, General Manager at Cross Keys, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to tell us about your recent visits to us. We are delighted to hear when our guests have a great time. I will make sure the team see this. Thank you again and we hope to see you again...More

Reviewed 2 weeks ago

We start the weekend with our early evening meal, always find plenty of variety, good quality, and always excellent, friendly service. We were even more delighted, when we were warmly welcomed by Anthony, the young manager, who has returned, after managing at another Chief and...More

Thank pauljudySkelton
Anthony R, General Manager at Cross Keys, responded to this reviewResponded 2 weeks ago

Thank you Judith for taking the time to write this. It is a pleasure to see that the old guests still frequent the place and that I was remembered from previous. It's even more rewarding to know that the team are doing a fantastic job,...More

Reviewed 2 weeks ago via mobile

Myself and my family went for a meal on Wednesday afternoon roughly arriving at 1pm, we sat down and they took our drinks order and gave us menu's... in 1 of my drinks I asked for a small dash of Coke, when I looked over...More

Thank sarahcnash84
Anthony R, General Manager at Cross Keys, responded to this reviewResponded 2 weeks ago

Thank you for bringing this to my attention and please accepted my sincerest apologies for what happened. I completely agree that this is totally unacceptable by any member of my team and I would not expect this from any of them, especially within ear shot...More

Reviewed 2 weeks ago

The CK is our go to place for Sunday roast. Never fail to be happy with the meal. But lately it seems to be slipping in the customer service area... Slow, forgetful and went twice over Xmas to be told a 45minute wait is the...More

Review collected in partnership with Chef & Brewer
Thank Mwilks90
Anthony R, General Manager at Cross Keys, responded to this reviewResponded 2 weeks ago

Thank you for taking the time to tell us about the experience you had. Please accept my apologies for the service, which I know does need improvement in some areas. I have recently taken over the business and are addressing the issues accordingly. I will...More

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Ask a question
Questions & Answers
Kenneth S
18 February 2018|
AnswerShow all 4 answers
Response from LandJ1974 | Reviewed this property |
Sorry, I have no idea, I don’t shop at Tesco as we don’t have one nearby.
0
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Michael C
19 October 2015|
AnswerShow all 3 answers
Response from EdwardC0910 | Reviewed this property |
because tesco vouchers cannot be used in conjuction with any other offer or voucher. the lunch/evening menu has an offer for a two/three course meal, and when tesco vouchers, or any other voucher is applied to it, the... More
0
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Restaurant Details

Rating summary
  • Food
    Service
  • Value
    Atmosphere
Average prices
US$ 21
Meals
Lunch, Dinner, Brunch, After-hours
Restaurant features
Reservations, Outdoor Seating, Seating, Waitstaff, Parking Available, Validated Parking, Highchairs Available, Wheelchair Accessible, Serves Alcohol, Full Bar, Free Wifi
Good for
Kids, Special Occasion Dining, Groups, Local cuisine, Child-friendly
Open Hours
Sunday
12:00 PM - 10:30 PM
Monday
11:00 AM - 11:00 PM
Tuesday
11:00 AM - 11:00 PM
Wednesday
11:00 AM - 11:00 PM
Thursday
11:00 AM - 11:00 PM
Friday
11:00 AM - 11:00 PM
Saturday
11:00 AM - 11:00 PM
Location and Contact Information
  • Address: Middlesbrough Road, Guisborough TS14 6RW, England
  • Location: Europe  >  United Kingdom (UK)  >  England  >  Yorkshire  >  North Yorkshire  >  Guisborough
  • Phone Number: +44 1287 610035
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