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Ratings and reviews

RATINGS
Food
Service
Value
Atmosphere

Details

CUISINES
Cafe, British
Meals
Breakfast, Lunch, Dinner
FEATURES
Takeout, Seating, Highchairs Available
Reviews (115)
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115 results
Traveller rating
44
20
19
16
16
Traveller type
Time of year
LanguageEnglish
Traveller rating
44
20
19
16
16
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Reviewed 3 days ago via mobile

Always a welcoming atmosphere with friendly staff willing to go the extra mile. Coffee is always delicious and exactly as ordered. Massive bonus that well behaved dogs are allowed in. Lovely seating area outside in a pretty little courtyard.

Date of visit: March 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 weeks ago

I go almost daily as they do serve the best coffee and hot chocolate in West Kirby, but every time without fail I am left waiting at the counter without acknowledgement from staff. I've mentioned it to friends and they too experience the same. It's...so easy to rectify - basic customer service 🙄More

Date of visit: February 2024
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago

I ordered an espresso that was served almost at room temperature. I asked if I could have hot but it was returned equally lukewarm. The waitress told me "There is nothing we can do about the temperature."

Date of visit: February 2024
Helpful?
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 weeks ago via mobile

Rude and nasty staff. I queried the bill having been charged nearly £5 for a small hot chocolate for a small 5 year old. They didn’t take nicely to me asking why it was so much instead of just politely explaining. Not a friendly welcoming...or relaxing atmosphere at all when the staff are as vile as that.More

Date of visit: February 2024
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 4 December 2023

Am disabled on a mobility scooter, it was raining really bad had my partner with our dog, we asked if they had room for us and staff opened doors for us made a fuss of our dog, was so nice to get in from the...rain and enjoy a cuppa and a cake I had the mince pie which was awesome my partner had the carrot cake he really enjoyed it. Would recommend to all pet owners and disabled people . Thanks will be back xxxMore

Date of visit: December 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 15 November 2023

Extremely poor service and will not be returning, Visited PM Saturday 11th November with my family which was the first time I had been for several months and I certainly will not be returning. My wife and daughter went into order take away coffee's whilst...I went to a local shop . Having returned 15 mins later , I was surprised to see that they had still not been served despite being at the front of the queue . I joined them and after being further ignored by the staff who appeared more interested in their own conversations , decided not to accept such poor service and take our business elsewhere . I suggest you train your staff in some basic customer service and at least acknowledge that the customer is there and to apologise for the delay . Doesn't take much after all Customers are not invisible and should be treated with respect , especially when you operate in a very competitive environment in West Kirby.More

Date of visit: November 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 26 April 2023 via mobile

Considering the prices, the coffee and the food quality is poor. The day we went in, the staff on the counter were miserable, to be fair, the coffee was no better than the coffee at Morrison cafe, only much more expensive! And what is it...with all the dogs in there....it's a coffee shop! Literally had to step over dogs. This place could do so much better, given it's in a nice area of the Wirral. We won't be going in again, will go elsewhere.More

Date of visit: March 2023
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 22 January 2023 via mobile

Visited for my dad's birthday, very disappointed staff very slow and rude, uniform needs attention young girl with tight green pants highly inappropriate, and attention to cleanness needs attention

Date of visit: January 2023
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 28 August 2022 via mobile

I went to Ruben's to purchase some food & a coffee. We saw a female member of staff stood outside vaping......to our shock and horror she returned inside the cafe and without washing her hands she took hold of a sandwich that a other customer...said they wanted to purchase.....opened up the wrapper took hold of the sandwich with her unwashed hands and put it on a tray to be heated ! So Ruben's staff not only don't wash their hands before preparing food they handle the food with their bare hands without the use of gloves or using food tongs ?! This experience has put us off visiting Ruben's, very poor basic food hygiene indeed.More

Date of visit: August 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 31 July 2022

As always excellent friendly service great atmosphere. Sunday morning team especially good fun. Make you feel special remember what you like encourage you to try new cakes and new deals

Date of visit: July 2022
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Reviewed 11 February 2022

In recent months I have become somewhat of a regular here since I moved back to the area. The atmosphere is great with lovely staff, however I have noticed on 3 occasions a lady that allows her west Yorkshire terriers to poo and wee on...the floor. Whilst it's dog friendly and I own a Saluki myself, this attitude is terrible and I would ask that the management takes action against these irresponsible dog owners who expect the staff to clean up this unsanitary mess. Frankly it's a health and safety risk and I would hate to see any reputational damage to the business as its a popular and pleasant place to visit. Can something be done about these people as one her dogs tried to wee on my handbag! Concerned of Banks RoadMore

Date of visit: February 2022
Helpful?7  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 3 January 2022

Visited on new years day and it was insanely busy, queue out the door and staff rushed off their feet. However even with this the staff were still as friendly as they always are. We waited a little longer for service as you would on...such a busy day, but coffee was still hot and just as tasty as always. Management should definitely have put on extra staff. The staff should be praised for their hard work and patience, I doubt they sat down all day!More

Date of visit: January 2022
Helpful?2  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 10 October 2021

I've taken to coming here regularly - the coffee is great the service is excellent and they make my dogs very welcome - there's a nice covered garden to sit in and an inside dog friendly area.

Date of visit: October 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed 2 October 2021

The coffee is pretty rough and cheap and the egg sandwiches just have a scraping of egg in the middle. Pretty awful really. This is my second trip there after my first disaster when I ordered a croissant. I was asked if I would like...it heated up but when it came (served with butter and jam) it was as flat as a pancake as they had warmed it in a press ! No idea at all - wont be going back thats for sure. There are approx 13 coffee places in West Kirby so plenty of choice!More

Date of visit: October 2021
Helpful?
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Reviewed 18 September 2021

I have been to rubens in West kirby a few times in the last few months, both with my partner and on my own. It is a busy place but they seem to have a good system in place for orders. Whilst you do sometimes...have to wait 5mins for hot drinks, the staff do bring them over to you so you're not hanging around waiting. The coffee in here is nice, my partner says the best hot chocolate is best he's had in a coffee shop. Nice pastries/sandwiches, scones are also very tasty. Only thing I would change is the toast, in Costa for example you get nice looking granary type bread and it's just bog standard white sliced in Rubens. Staff are always friendly and attentive. It's our first choice for coffee when we go to West kirby.More

Date of visit: September 2021
Helpful?1  
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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Questions & Answers
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eleanorw507
17 September 2018|
AnswerShow all 2 answers
Response from andmol3 | Reviewed this property |
Sorry you’ve asked me rather than Reubens
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RUBENS, West Kirby - Restaurant Reviews, Phone Number & Photos - Tripadvisor

Frequently Asked Questions about Rubens

Yes, Rubens offers takeaway services.

Rubens is rated accordingly in the following categories by Tripadvisor travellers:
  • Food: 4
  • Service: 4
  • Value: 3.5
  • Atmosphere: 3