Dear Clairelouize555: We have read your reviews and was very delighted to know that you had a great time while you were here on vacation with us. We truly appreciate the time you have taken to share you experience with us. However, we have taken careful note of your positive and negative comments regarding the service from our bar staff and also the challenges with other guests. We have since then shared your reviews with our heads of department and rest assured that your concerns will be addressed. Again, we appreciate your feedback and we look forward to hosting you on your next vacation. Best regards,