Interior - Picture of Iberostar Grand Paraiso, Playa Paraiso
Photo: Interior
From Review : 2nd visit still just as great as 1st time of Iberostar Grand Paraiso
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This was our second visit in two years. I am only going to write about changes since my last review as my previous review was quite in depth. There were no changes to the rooms that we could see. Our Butler Victor was excellent, everything we asked for was done very…
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Date of stay: April 2016
Response from Quality manager I, Quality Manager at Iberostar Grand Paraiso
Responded 4 May 2016
Dear guest, We are really glad to hear that you came once again to the IBEROSTAR Grand Paraiso. We would like to thank you for taking the time to write a review on Trip advisor about your experience at our hotel. We appreciate you highlighted the work of Victor, your butler; Victor, your waiter; Dario, Manuel and Fernanda, the Star Friends. We will share your comments with them. On the other hand, we wanted to share that, after many requests of our repetitive guests, IBEROSTAR created THE CLUB, Which is a distinctive membership program to honor the loyalty of our guests. IBEROSTAR THE CLUB will provide them to continue living experiences in our Hotels with more benefits ranging from special amenities in the room, priority reservation and spa / golf discounts. As this is a recent program we do not have many guests, but we are confident that it will gradually be gaining popularity among our guests who purchase the membership or who wish to pay for the Star Prestige experience. We do appreciate your comments concerning this situation and will be shared with our Manager for his consideration. We look forward to welcome you for the third time. Best regards, Quality Manager IBEROSTAR Mexico
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