Dear "Andreia_Moita" Thank you for choosing Pestana Delfim and I appreciate that you took the time and effort to share your experience with us and sincerely apologize that we did not meet your expectations in certain areas. I have shared your constructive feedback with my team as we continue to strive to not only meet but exceed our guests’ expectations. On a positive note, I am very glad that you have enjoyed our staff performance . When your travels bring you back to the Algarve, I look forward to welcoming you back to stay with us again. Kindest Regards, Rui Covas Unit Manager