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Mould on picture - Picture of Hotel Riu Palace Zanzibar, Zanzibar Island

Photo: Mould on picture

From Review : African 5* but European 3* Resort. of Hotel Riu Palace Zanzibar
Mould on picture
Excrement on mirror.
Excrement on mirror.
Headboard stained
Ceiling white paint
Tiles missing
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Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Other miscellaneous taxes and hotel fees which are not fixed or due at time of booking may be payable at the property at time of stay. Please see our partners for more details.
coneyhull wrote a review Jul 2021
London, United Kingdom316 contributions80 helpful votes
+16
The reception area of Riu Palace is stunning, with amazing views of the ocean and incredible décor. However, upon checking in, I was privy to a heated conversation between a guest and a manager. I began to understand that the guest had something stolen from his room. Not the
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Date of stay: July 2021
Response from RIU Hotels and Resorts, Marketing at Hotel Riu Palace Zanzibar
Responded 2 weeks ago
Dear coneyhull, Thank you for sharing your detailed feedback. We are extremely concerned to learn of your disappointing experience during your stay as we place great importance on providing guests with memorable experiences! Please accept our most sincere apologies if we were not able to demonstrate it on this occasion. We are sorry for the unfortunate accident at the swimming pool and that you did not feel adequately attended by our hotel management. They tried to do their best under the described circumstances. We appreciate you bringing these issues to our attention. Rest assured that your words will be taken into account and we will be sure to work to improve our services, as we hope to host you again in one of our worldwide hotels in the future! We remain with best wishes, Hotel Riu Palace Zanzibar Online Reputation Manager
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