Dear guests, Thank you for taking the time to share your experience with us on Tripadvisor. We appreciate your very kind words about the food and our beautiful hotel. However we are disappointed to see that your stay with us did not live up to your expectations. Feedback from our guests is one of the main tools to improve service and to learn about our shortcomings. We have duly informed the relevant managers of your comments, so we can investigate the shortcomings you mention, and take action where needed. We kindly thank you for your time invested and for your concern and look forward to turn around your experience into a positive one. Shana Tova, Elma management