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Window View - Picture of Thompson Seattle

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Beautiful hotel and amazing location with incredibly nice staff
Room for Improvements
Room for Improvements
Beautiful hotel and amazing location with incredibly nice staff
Well hello
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Erika R wrote a review Jul 2016
5 contributions2 helpful votes
However my co workers and I spent 11 nights there for a conference and never had our rooms made up despite multiple calls and complaints. Service incredibly slow in the restaurant as well. If you only care about the location and having a beautiful room and view and service is
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Date of stay: July 2016
Response from Darren B, Front Office Manager at Thompson Seattle
Responded 21 Jul 2016
Dear Erika R, Thank you for taking time to review Thompson Seattle. While I'm happy to hear the team treated you well, we're disappointed that we didn't live up to your expectations. I remember speaking with you about the issues, and we did take steps to correct this, so we appreciate the feedback. We hope to have another opportunity to really wow you in the future. Thank you for choosing Thompson Seattle. Best wishes, Darren Brown Director of Front Office Thompson Seattle
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