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Other Recent Reviews
We stayed here for three nights. Noisy hotel. Lots of motor bikes. Noise from the bar at night and the restaurant in the morning. The waterfall feature in the pool is very loud. Not a relaxing hotel but convenient for its location. The room was clean and tidy but small. Good…
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Date of stay: November 2015
Response from Serela L, General Manager at Serela Legian Hotel
Responded 11 Nov 2015
Dear our Valued Guests Thank you for staying with us at Serela Legian Hotel, and also for reviewing your experience on Tripadvisor. I was with regret to read that we were not able to meet your expectations in some aspect of your stay in particularly towards to Noisy both Bar and Waterfall. but we thank you for your positive feedback for our room as well as breakfast. We do promote this at our breakfast and thru other collateral such as our in-local Newspaper . It is indeed a shame we did not get to meet during your stay when you indeed posted this Tripadvisor allowing us to get the direct feedback and most importantly turn your stay around. I am certainly disappointed that we failed to deliver on service and other aspects during your stay. Please If your travel brings you back to Bali in the future, do not hesitate in reaching out prior as I would very much like the opportunity in redeeming ourselves and for you to experience our hospitality. Kindest regards I Ketut Aryanta
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