Dear Guest, Thank you for your sharing your feedback regarding your recent family weekend at the Sonesta Philadelphia. It’s important to us that our guests have a relaxing and comfortable stay and we always want them to return. I wish you would have left feeling differently about us. We strive to provide excellent service and a memorable experience unique to Philadelphia and deeply apologize that we did not meet your expectations. I ask that you re-consider using the Sonesta Brand again in the future as the Sonesta Brand takes strives to provide a memorable experience unique to Philadelphia. The Brand consists of many distinct hotels in key locations and is known for their excellent service as many of our hotels have been awarded the certificate of excellence by Trip Advisor. In conclusion, please accept our sincerest apologies on our failure to deliver the service and level of confidence in our ability to ensure a pleasant stay. Please reach out to me directly at 215.825.6703 or LSegel@sonesta.com so we can discuss how we can make it up to you. We hope you will give us a second chance as we are confident your next stay will meet the Sonesta Philadelphia standard. Thank you again for your detailed review and I look forward to hearing from you. -Jordan C.