Window View - Picture of Sheraton New York Times Square Hotel, New York City
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From Review : Enjoyable stay but customer service not their forte!! of Sheraton New York Times Square Hotel
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Guests
The hotel itself is located just five or six blocks from Times Square itself and very handy for Central Park as well. Our room (parlour suite) was nice and spacious for our family needs. The hotel was clean and we enjoyed our stay all in all. Before arriving I had read reviews…
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Date of stay: October 2015
Response from SheratonNYTS, Manager at Sheraton New York Times Square Hotel
Responded 26 Jan 2016
Dear Nicola S, Thank you for your recent visit and review. It is wonderful that your accommodations, and our central New York City location, came together for a great visit. While we are glad that you enjoyed our concierge, your comments on our other staff are much appreciated and will be used to make necessary improvements as a top hospitality destination. Thank you for taking the time to share your thought. We hope to welcome you back in the near future. Warm Regards, The Sheraton New York Times Square, Guest Relations
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