My friend and I decided to treat ourselves to larger rooms for our last two nights in New York. We arrived at the hotel just after 3pm, after a very slow check-in we found that my friend's king executive room was ready, my king deluxe was not and we were told they were waiting for the room inspection. After about...
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Dear KayJPerth ,
Thank you for your feedback. I am so sorry that your stay with us was less than satisfactory. It appears that we have failed when it comes to upkeep of the shower in your Executive King room. We are re-evaluating our inspection process to ensure this type of issue does not occur in the future. Again, I...
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