Dear wodzik Thank you for taking the time to review you stay with us on TripAdvisor and we are pleased to hear that you enjoyed your visit We are delighted to read of your experience at the Renaissance Heathrow, as we come to the close of our full refurbishment we are pleased that you enjoyed the stay, added to that the team and I are fully focused on customer service to deliver the best guest experience. We look forward to welcoming you back in the near future. Kind regards, James Street Operations Manager