Dear angelaColorado, we are very sorry to hear that your stay with us wasn't the one you were expecting. We would like to apologize for the inconvenience that you experienced with us. If you wnat to tell us more details about the problem with the spa, please don't hesitate to contact us: asis gerencia . vallarta @ fiesta hotel group . com We will talk to the respective supevisors about the insects and the food service, so they can solve it. Your comment really help us to improve ourselves in the services that we provide you. Thank you very much for your comment.