Grand Palladium Vallarta Resort & Spa - Picture of Grand Palladium Vallarta Resort & Spa, Punta de Mita
Photo: Grand Palladium Vallarta Resort & Spa
From Review : Disappointing of Grand Palladium Vallarta Resort & Spa
UK traveler. Went to this hotel with Thompson for our honeymoon and would not go back. First week was ok but on the second week the hotel had a staff party on a Saturday night in the main restaurant, after that the hotel just desended in ruin. The main buffet restaurant and the…
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Date of stay: September 2015
Response from Assistant Manag... A, Daniel - Assistant Manager at Grand Palladium Vallarta Resort & Spa
Responded 6 Dec 2015
Dear BLUEVINYLMASTER, First of all, we would like to thank you for the comments about your stay in our Hotel Grand Palladium Vallarta Resort & Spa and for the time you spent to share your feelings on your stay. Your feedback is particularly important in helping us to achieve our goal of 100% guest satisfaction. All comments, bad and good, are very important to us for constantly improving the quality of our service. We regret reading your dissatisfaction on the dining experiences during the second week of your stay. We have taken note of your comments and will take them into consideration to further improve our services and facilities. Again, we are really sorry for the inconveniences suffered during your stay with us; I would like to mention that it is important for us to know how and where we fall short and what we need to do to better meet our guests’ expectations. Thanks again and if you decide to come back next year or if there is anything else we can do for you, please, do not hesitate to contact us directly. With kind regards.
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