Beach - Picture of InterContinental Resort Mauritius, an IHG Hotel
Photo: Beach
From Review : Nice place but poor service, Nevertheless Memorable visit. of InterContinental Resort Mauritius, an IHG Hotel
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Guests
+15
Very nice place. Offers great sea view rooms, plenty of dining options, private beach and complimentary water sports. Enjoyed our week long stay, long private beaches and the variety of food. However, the service is not upto the mark (Not 5 star level). few lapses are... -…
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Date of stay: November 2015
Response from Michael_Janssen_GM, Manager at InterContinental Resort Mauritius, an IHG Hotel
Responded 21 Dec 2015
Dear Praveen, Thank you for your review on Tripadvisor and for sharing your experience with us. To hear that you enjoyed many aspects of your stay, such as our wonderful ocean facing rooms and 5 resort restaurants gives a great sense of pride to the entire team. However, please do accept our sincere apologies for the issues you experienced in your room with housekeeping. I am pleased to share with you that we have recently had a new Executive Housekeeper join our team and have had great feedback in regards to the changes that have been implemented. Within our guests welcome letter, our team at YUJ spa gives details on how to reserve your honeymoon package massage, please know that we will review our welcome letter has no errors, to ensure that you will not encounter any issue son your next visit to our resort. Thank you for your review of our Boat House. The prices of the boat house are in line with all 5 star resorts; however, I am saddened to hear that you did not enjoy your experience due to the instructor. We will ensure to investigate the issues that you have raised. Unfortunately during our high season, we have high occupancies on certain days, and with the majority of our guests arriving in the early morning due to flight schedules to the island, there are instances where we are only able to give a late checkout upon availability as with all resorts and hotels. On behalf of the entire team and I we thank you for your review. Warmest Regards, Jiri Benes Director of Marketing & Sales InterContinental Mauritius Resort Balaclava Fort
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