Meeru Island Resort & Spa - Picture of Meeru Maldives Resort Island, Meerufenfushi
Photo: Meeru Island Resort & Spa
From Review : Gorgeous island of Meeru Maldives Resort Island
+15
We have visited the island 3 times, the first 2 were excellent but unfortunately the last time was not so good I've averaged it out at a 4* but honestly if we hadn't previously been & enjoyed it so much it would have been a 3*!! The island is gorgeous & the spa & staff in the…
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Date of stay: May 2014
Response from WalterKaufmann, General Manager at Meeru Maldives Resort Island
Responded 24 Apr 2015
Dear Helen O, Greetings from Meeru Island Resort and Spa! Thank you for taking the time to share your last experience in Meeru with TripAdvisor readers and of course thank you for your loyalty to us. I am glad to see that as usual you enjoyed the natural beauty of our island as well as the spa. Of course I am sorry that Meeru did not meet your expectations on your last visit. I am disappointed to learn that you were not given a better treatment, especially as a loyal repeater. I would like to sincerely apologize for the poor experience you had during your stay as you know this is not our usual standard of service. I have discussed your concerns with my team and addressed the issues with the relevant department. Regarding the cultural differences and the protection of the nature, I would like to say that fortunately what you saw is definitely not a general behavior but only the fact of few individuals. Anyway we of course always appreciate when our guests are concerned and want to defend the natural beauty of Maldives, so thank you. It is our duty to educate our guests on how to respect what Mother Nature gave us here in the Maldives. That is why we inform each and every guests on arrival and in their room about the proper behavior they should have to help us protect our environment. Once again, thank you for sharing your feedback, which will help us to improve our service. We would really appreciate if you could give us another chance to provide you with the good service we are normally known for and that you have experienced in your first two visit. Helen O, we do hope that despite the above you will still consider Meeru for a 4th return visit in the future. If so, please write to me directly Warm regards, Walter C. Kaufmann, General Manager
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