Pictures of Holiday Inn Express & Suites Cincinnati SE Newport, an IHG hotel - Bellevue Photos
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From Review : Hotel of Holiday Inn Express & Suites Cincinnati SE Newport, an IHG hotel
We checked in at 4am after driving hours from Wisconsin. First we were met by a guy drunk and passed out on the front bench. (Picture attached) the second problem was we asked for a king room we paid for a king room, got keys for a king room and as we drove to get in the guy…
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Date of stay: August 2016
Response from IHGService, Guest Relations Manager at Holiday Inn Express & Suites Cincinnati SE Newport, an IHG hotel
Responded 13 Sept 2016
Dear BSParanormal1, Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies for the shortfalls you have encountered during your stay with us and if your stay was negatively affected by our check-in service. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future. Thank you again for your review and I hope to have an opportunity of welcoming you back again soon. Sincerely, Krysllin G. Case Manager IHGService
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