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Pictures of Candlewood Suites South Bend Airport - South Bend Photos

South Bend: Pictures

From Review : Room odor, otherwise okay of Candlewood Suites South Bend Airport
Room odor, otherwise okay
TV & Dresser
Desk with TV in background
Time to replace the carpet and still smell smokes
Please fix or replace this lazy boy
Clogged Toilet

Other Recent Reviews

ZERO STARS
November 2023
Jimmy665 wrote a review Oct 2016
Boston, Massachusetts12 contributions5 helpful votes
3.0 of 5 bubbles
I booked through my business's travel agency, who has a contract with the chain. I arrived late at night and was initially given a room that smelled like cigarette smoke. The front desk assured me that all rooms are non-smoking but did move me to a room that was labeled "no
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Date of stay: October 2016
Response from IHGService, Guest Relations Manager at Candlewood Suites South Bend Airport
Responded 29 Oct 2016
Dear Jimmy665 , Thanks for staying with us for your business needs and for the feedback on your recent stay with us. I’m very pleased to hear that you appreciated our comfortable bed, clean room, water pressure in the bathroom and level of service provided by our hotel staff. However, I sincerely apologize for any inconvenience that you have highlighted in your room, particularly with the unusual smell. Your comments are really valuable to us as they really do guide us and help us to improve ourselves where we can. I appreciate your feedback as it will be shared in order to avoid a similar experience as it is our goal to provide excellent accommodation to all our guests. Again, thank you and we hope to serve you soon. Sincerely, Zelyn N. Case Manager IHGService
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