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We rented a room to watch the river turn green on St. Patrick's Day. You could not ask for a better location. The 32nd floor river room had a bird's eye view of the whole proceedings. We paid extra for the executive lounge service - I would not do that again. The evening…
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Date of stay: March 2013
Response from Addie H, Manager at Sheraton Grand Chicago Riverwalk
Responded 25 Mar 2013
First off, I hope you had a great St. Pat's and thank you for selecting our hotel to enjoy this Chicago favorite holiday. I am sorry that you experienced any disappointment and have passed all your feedback onto the correct team to rectify. Please feel free to contact us at 312-329-6995 if you would like to discuss further and we hope we are able to welcome you back again soon.
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