Thank you, JonRod 7, for taking the time to share your thoughts with us. We are sorry if our resort did not meet your expectations. We strive to provide quality service and please all of our guests. For your knowledge, the $25.00 Required resort Fee includes Wi-Fi (basic bandwidth), in-room safes, limited local transportation, discounts at participating merchants, scheduled shuttle service to and from Disney Transportation Center and Universal Studios, dive-in movie, poolside snow cones, poolside dance lessons, activities center, fitness room, kids face painting, Monday morning meet and greet, and business center. We hope that you were still able to enjoy the Orlando, FL attractions nearby on your vacation. We would like to wish you batter vacation travels for the future.