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Food - Picture of Homewood Suites by Hilton Gainesville

Photo: Food

From Review : Poor Customer Service of Homewood Suites by Hilton Gainesville
Poor Customer Service
Very attentive and friendly staff.
Nice until you look closer
Very attentive and friendly staff.
total disrepair
"clean" toilet bowl
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Krysta H wrote a review Aug 2015
Lakeland, Florida26 contributions8 helpful votes
I checked into this hotel on 8/13/2015 after much consideration for accommodations in the area, I brought my entire family on this business trip and required sufficient space. Based on the space, I then decided to book an extra night on points. The points for this stay was in
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Date of stay: August 2015
Response from Denis H, Manager at Homewood Suites by Hilton Gainesville
Responded 21 Aug 2015
Thank you for taking a moment to share valuable feedback with us regarding your less than satisfying stay at the Homewood Suites Gainesville FL property. I would like to apologize for the customer service issues you experienced during your stay. We have spoken previously on the issue and I hope that the end result was satisfactory to you and your family, if not please feel free to contact me at your earliest convenience so that we may resolve the matter. Again thank you for your time and feedback and I hope this experience will not hinder you from selecting our Homewood Suites during your next visit to Gainesville. Sincerely, Denis Higgins Assistant General Manager Homewood Suites by Hilton denis.higgins@hilton.com 352-225-4760
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