Hi Jen, Thank you for allowing us the opportunity to welcome you as our guest and for taking the time to share your experience with fellow travelers. It was wonderful to find out that you had enjoyed our sister hotel the Spindrift Inn in the past and were delighted that you found the Monterey Bay Inn's location, spacious rooms, and private guest room balconies to be so enjoyable. Additionally, we would like to thank you for bringing to our attention the areas that we fell short, as your comments truly provide us with our best opportunity to improve ourselves. We will certainly review your concerns with our team and would like to apologize for the difficulties you experienced with your guest room lock. We hope that we might have the opportunity to welcome you back in the near future to experience our Deluxe guest rooms which allow you to enjoy the luxury of a private balcony and the in room fireplace you are accustomed to. Sincerely, Management of the Inns of Monterey