Beach - Picture of Hotel Riu Montego Bay, Jamaica
Photo: Beach
From Review : Good staff! of Hotel Riu Montego Bay
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Loved it!
June 2023
The staff was very friendly and helpful. The resort is nice and small. Our room was very clean, but the smell of mildew was present. When I arrived home my suitcase and clothes had a very strong mildew smell that I washed my clothes twice, and threw out my suitcase. The bedding…
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Date of stay: January 2016
Response from RiuHotelsandResorts, Online Reputation Manager at Hotel Riu Montego Bay
Responded 23 Feb 2016
Dear guest, Thank you very much for choosing the Riu Montego Bay for your stay in Jamaica. For us every comment is helpful in improving the hotel’s services and for ongoing and future staff training. We are very happy that you had an overall pleasant stay at our hotel and would like to apologize for the smell in your room. Humidity is something very typical of the tropical zone, in which the Riu Montego Bay is located. Our internal system is created to mitigate this. Moreover we would like to thank you for the positive evaluation of our staff. We are glad that you always felt comfortable and enjoyed the time at our resort. In order to offer our guests a variety of dishes, our main restaurants and specialty restaurants provide food from different regions of the earth. We are glad, that you were satisfied with the choice offered. Our main priority is to make our guests feel comfortable. For this reason our staff is continuously trying to keep our grounds and the guest rooms clean and well maintained. We are happy that this had a positive impression on you. We look forward to the opportunity to welcome you again at one of our RIU hotels. With our best wishes we remain, Riu Montego Bay Online Reputation Manager
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