Beach - Picture of Punta Cana Princess, Dominican Republic
Photo: Beach
From Review : HORRIBLE!! of Punta Cana Princess
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Guests
My husband and I booked this all inclusive trip to this resort for July 2015 for our first wedding anniversary! We really did research before buying we are both very picky. We arrive around 2-2:30 p.m. Check in is at 3 p.m. So room was not ready yet which was fine. We went and…
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Date of stay: July 2015
Response from Community-Princess, General Manager at Punta Cana Princess
Responded 12 Jul 2015
Dear Kbgm32 We would like to thank you for choosing Punta Cana Princess for your holidays and also for sharing your experience with us. We are concerned to read your comment about the food and room cleanliness; we assure you this is not the type of experience our clients take back home. Moreover the issue where you state that a rodent was found in your room is very surprising due to the fact that we undergo a serious vermin control procedure in our property precisely to avoid the presence of such, however we have forwarded your comment to the appropriate department for follow up. It is important to address that we have an internal Quality Control Coordinator to ensure all Hygiene & Sanitary procedures are being met according to the company policies, which on a frequent basis audits our hotels in all Hygiene and Sanitary procedures. We can assure that our hotel is a safe and disease free complex; since we follow a very strict hygiene program and constant monitoring of all standards of quality in our Hotel having been recognized by Cristal America Consulting - Check Safety Group, for our effort and performance in hygienic and sanitary. We deeply regret that you couldn’t enjoy to the fullest and we hope you understand that it was never our intention to disappoint you in anyway. On the whole, thank you very much for your feedback and hope to have a second opportunity to host your future vacations with us. Sincerely Julio Paulino Operation Manager Punta Cana Princess All Suites Resort & Spa
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