Interior - Picture of Sofitel Krabi Phokeethra Golf & Spa Resort, Nong Thale
Photo: Interior
From Review : Good pool and big clean room of Sofitel Krabi Phokeethra Golf & Spa Resort
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Guests
這家飯店大部分的服務人員都很好很親切，房間也很乾淨很大，但讓我最不滿意的地方就是房務人員，常常敲了門(或沒敲門)就直接用他們的房卡開門進來，我們非常不開心這一點，只要門口沒掛不要打擾的牌子他們都會直接開門來，我們入住二晚，第一次是我們剛到想說睡個午覺，結果有個房務人員居然直接開門進來雖然他在玄關處大喊要不要補充水瓶或冰塊，但我們聽到開門的聲音有人走進來馬上驚醒穿好衣服，還好玄關跟床的地方有一個轉角緩衝區，才沒有直接跟房務人員面對面，我們大喊說不用謝謝她才關門走出去。 …
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Date of stay: May 2016
Response from Richard L, General Manager at Sofitel Krabi Phokeethra Golf & Spa Resort
Responded 18 May 2016
Dear `Joan T`, Bonjour, Sawasdee krap, First and foremost thank you for taking the time and trouble in sharing your concerns regarding your recent stay in our resort. We sincerely regret the disturbs you have suffered from while you had a relaxing time in your room. Indeed when the `do not disturb` signage is not hang on your door, our room attendant may take the decision to enter in your room both for cleaning or for the turn down service. We always respect the quietness and privacy of our guests when they hang the signage on. While we highly appreciate your kind comments on the friendliness of our Ambassadors, once again we are profusely sorry to read about your disappointment and we obviously regret the inconvenient caused. It is our sincerest hope you will give us the opportunity to better serve you in the future. Yours Sincerely, Jacques Varet Resident Manager - Sofitel Krabi Phokeethra Golf & Spa Resort
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