We have apologized to TripNLuxe and made a partial refund with the intention of compensating in some way for these series of inconveniences. As much as we enjoy praises, we take very seriously and we always try to make profit out of these opportunities for improving the service and guests' general experience. Thank you, TripNLuxe. We just hope there will be another chance in the future for you to return to BA and our hotel. We know we can do better!!