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Landscape - Picture of Amanyangyun, Shanghai

Photo: Landscape

From Review : A diamond in the rough... of Amanyangyun
A diamond in the rough...
A break away from Shanghai frenzy
Gin and tonic bar waiting for you
Incredible Property, fabulous spa and fantastic service
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Other Recent Reviews

angelfish22_11 wrote a review Nov 2018
Manila, Philippines397 contributions91 helpful votes
Our arrival at Shanghai Pudong Airport did not exactly start very well. However, despite some issues that got me very disappointed and upset, I would like to acknowledge GM Mr. Alex Li, on how well he handled the situation upon our arrival at the resort. His warm welcome and
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Date of stay: October 2018
Response from Amanyangyun, General Manager at Amanyangyun
Responded 5 Nov 2018
Dear angelfish22_11, Thank you so much for sharing your impression of Amanyangyun with the broader TripAdvisor community. It is wonderful to learn that you have spent a nice birthday holiday with us. Your positive feedback will certainly be shared with the team here. In the meantime, I am most apologetic to read about the unsatisfactory service from our Bar staff during your stay. Thank you for providing us details and we are right now looking into this matter. Rest assured that this is by no means the typical standard of service which Aman is well known for. Your constructive feedback has been shared with the related department managers for corrective measures. We will redouble our training efforts to ensure that all departments in particular the Bar will improve their services in the future. Once again, thank you very much for your comments. We look forward to welcoming you back to Amanyangyun in the near future. With best regards, Christophe Olivro General Manager
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