Bonjour Joutishman It was a pleasure having you stay at the Sofitel Mumbai BKC and we thank you for sharing your feedback with us. Your loyalty and patronage to the Accor brand truly means the world to us. Thank you for your endorsement on our spacious rooms and culinary offerings. We are pleased to share with you that we recently won an accolade at the World Luxury Hotel Awards 2018 in the category of “Luxury Boutique Hotel – Asia” At Sofitel Mumbai BKC we strive to provide a superior standard of service and are most concerned with the satisfaction of all our guests. Rest assured, we have taken a serious look into your feedback regarding personalization and we will strengthen our focus on training in the specific areas that your review has highlighted. Additionally, I understand your feedback on some of the aspects with reference to our location. Bandra Kurla Complex is the new business district of Mumbai and is located in the geographical centre of the city. This not only gives you easy access to Bandra West, but also to major tourist attractions in South Mumbai via the Bandra Worli Sea Link and the Eastern and Western Express Highways. It is my most earnest and sincere request that you allow us the opportunity to be of service to you again and I look forward to welcoming you back. Sincèrement, Biswajit Chakraborty General Manager – Sofitel Mumbai BKC