Dear Guest First and foremost thank you very much for your review and of course your wonderful comments we are so glad that you enjoyed your time with us here in Kyoto. We are very happy that your stay lived up to your expectation and you really had a wonderful time. Yes our check-in service, we do by-pass the front desk and do all the formalities in the room itself while you sit back and sip on Japanese tea, It’s a more relaxing way rather than go through the hustle bustle of the front desk. Location of the hotel is great walking distance to most of the icons and of course downtown Gion. We thank you again for your comments and most of all feedback in which is so important to us here, we hope to see you back one day again and until then from all of us here at The Ritz Carlton Kyoto wishing you all the best and of course safe travels. Yours Sincerely Simon Finch Guest Relations Manager