Window View - Picture of Edsa Shangri-La, Manila, Luzon
Photo: Window View
From Review : Standard hotel with high price of Edsa Shangri-La, Manila
Check In— / — / —
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Guests
Well, the first impressing actually good, the staff that greet me during check in was nice, by the time I arrived she already check me in. But yhe information not clear since she mention that my room not included breakfast meanwhile it already did. The room standard, well its an…
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Date of stay: February 2016
Response from Amit O, General Manager at Edsa Shangri-La, Manila
Responded 22 Feb 2016
Dear Wicak P, Thank you for taking the time to tell us about your recent experience at Edsa Shangri-La, Manila. We are truly disheartened to learn that the quality of our service fell short of your expectations during your stay. We sincerely apologize for your dissatisfaction. In order to serve you better, we have reviewed and shared your comments with our Management team. We are working closely with them to address the areas of improvement you've brought to our attention. Rest assured that we will be taking the necessary steps to ensure a better guest experience for you. We hope to have the opportunity to restore your confidence in our brand of hospitality. Yours sincerely, Amit Oberoi General Manager
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