Stayed march 6-8 and on returning from the rooftop restaurant for dinner found my bed covered in bed bugs as you can see from the photos. Reaction from staff was well rehearsed so I guess it was not an isolated incident. I was moved to another room and All they offered was a 20% reduction on my meal bill! I... More
Photo: “photo1.jpg”
From Review:
Beware bed bugs!
of City Garden GRAND Hotel
8008 Makati Ave. cor. Kalayaan Ave., Makati, Luzon 1200, Philippines
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US$ 83
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Sydney, Australia
2 reviews
11 helpful votes
Helpful?
9
Thank cocolee e
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MirroReperuga, General Manager at City Garden GRAND Hotel, responded to this review
Dear Guest, Thank you for your recent stay here in City Garden GRAND Hotel. We investigated your complaint about the alleged bed bug . As i gathered, soon as the Duty Manager transferred you to your new room, our housekeeping staff made a thorough inspection of your room however, no traces of bed bug was found. We likewise immediately required... More
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