Dear sir/madam, Greetings from Kinabalu Daya Hotel, Firstly, we would like to thank you for all the feedback that we have received thus far. It has really been very helpful in our effort to identify and overcome our weaknesses. The Management of Kinabalu Daya Hotel is committed to ensure that all guest residing at the hotel are assured of cleanliness, comfortable and presentable room and Environment. We will take note on your valuable comments and further improve our product and services. Once again, we appreciate your constructive comments and we look forward to welcoming you back soon. Best regards Uddin Ali