Dear Sir/Madam Greeting from Kinabalu Daya Hotel thanks to choose our hotel during your holiday at kota kinabalu sabah.we like to apologize what staf do we will take positive action for this matter, we will update our service in future,we will give better service and good service. we like to apologize again what in happen please give us chance for your next arrival to give you better service and good service. Best Regard Musyadi Front Office Manager