Pool - Picture of The Pacific Sutera Hotel - Sutera Harbour Resort, Kota Kinabalu
Photo: Pool
From Review : Nice Resort but needs improvement of The Pacific Sutera Hotel - Sutera Harbour Resort
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Guests
+5
The Resort property is so big. Nice time walking around and enjoying the view. The room on the 4 floor had a great view of the pool and the sea. Internet was so slow. house keeping warmed our food but placed it back in plastic. It show have been on plates. The room needs some…
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Date of stay: October 2018
Response from SHR-Management, Marketing & Communication Rep at The Pacific Sutera Hotel - Sutera Harbour Resort
Responded 6 Nov 2018
Dear Andrew C, Thank you for choosing Sutera Harbour Resort as your home-away-from-home in Kota Kinabalu, We are happy to know that you have enjoyed our spacious and comfortable rooms along with the wonderful views of mother-nature that comes along with it. We sincerely regret to learn of the service lapse that you have encountered during your stay with us. Please be assured that this is not reflective of the usual service standards that we pride ourselves on. We have sent you a personal message and awaiting your reply. We would like to personally invite you to follow us on Facebook @suteraharbour, Instagram @suteraofficial and Twitter for all the latest updates and highlights. Best regards, The Management
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