Dear Kunlakitti C, Many thanks for the great review of our property. We are delighted to learn that you enjoyed all the features of the hotel including our great location, hotel products and facilities. Noted of the additional comment about the turn down service and sorry for any inconvenience caused. Thank you again for sharing your experience. We look forward to personally welcoming you back to your “home” in Phuket in the near future. With kind regards, Tipaporn Koonphol Deputy General Manager