Dear andres A, Thanks for selecting Amari Phuket as your preferred holiday destination during your recent visit to Thailand. We sincerely appreciate you taking your valuable time writing to us about your experience and, we are very happy to learn you enjoyed your stay. Thanks for the great comments about the hotel location, the cleanliness, the breakfast and the staff. We have taken note your feedback about the service from Housekeeping and we regret to learn about this inconvenient. Please be assured that I have shared your remarks with our team and we will make it a priority to improve on the areas mentioned. Once again, please accept my sincerest apologies for your disappointment. I hope you will give us the opportunity to welcome you back to our hotel in the future. We ensure that your next experience will live up to your expectations. Yours sincerely, Tipaporn Koonphol Deputy General Manager