Dear NeelXL, Thank you for choosing to stay with us at Novotel Hua Hin Cha Am Beach Resort & Spa! I hope you have returned home feeling both relaxed and refreshed after your recent stay with us. I was pleased that you enjoyed your upgraded Executive Room with stunning ocean views. Also, thank you for your kind comments about our staff and the service you received. They work very hard to provide our guests with the best experiences and it is always lovely when they are recognized. Please accept my apologies for the inconveniences you experienced, however, I will work with my team to improve them. Finally, I was very happy that you enjoyed Novotel Hua Hin's latest addition, GRAVITY Sky Bar! We look forward to welcoming you back in the not too distant future. Kind Regards, Alexander Eaton General Manager