Interior - Picture of Hilton Bandung
Photo: Interior
From Review : Impresive property in Bandung of Hilton Bandung
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Guests
+3
Surprisingly amazing property in a city such as Bandung. Stayed in the executive plus room 712 very modern and very well appointed Conrad style room. The only downside to it are the electric plug that isn't the international. The only one is the one in the working desk and is…
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Date of stay: February 2016
Response from Kevin G, General Manager at Hilton Bandung
Responded 12 Feb 2016
Dear Mario S Thank you for having shared your recent experience. We are sorry to learn that the buffet dinner selection was not to your liking. We are currently reviewing the offer and will be making improvements in the coming weeks to offer more variety and better value. I have also just been to the room you occupied and am happy to share that the electrical outlet at the desk is restored to working order. We are sorry that this wasn't the case during your stay. Note that plug adapted are available by contacting our Magic team which will turn even the bedside outlets into charging stations for various devices. It is true that the devil lies in the detail and while we go to great lengths to ensure we have double checked all to our standards, there are occasions when challenges occur. Our team is ready to respond to each of our guests' needs in a personalised manner so that expectations of each are exceeded; it is our goal to Make It Right. We hope to be able to welcome you back on a return visit so we may Make It Right just for you. Best, Kevin
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