Dear ChristianaCE, Greetings from Alaya Resort Ubud. Thank you for your kind time to review at Tripadvisor regarding your recent stay. Allow me on behalf of the entire team to apologize for your experience while staying with us and I sincerely regret that we have failed to meet your expectations. Please rest assured that your valuable feedback regarding the constructions and our service is taking seriously. In taking great care of our charming hotel, our main priority is to be able to offer a very well-maintained and comfortable atmosphere. I hope that I can convince you to change your mind about another visit to our property. It would be such a pleasure to personally welcome you back to our new and improved hotel! On the other hand, glad to know that you impressed with the service that our dedicated team provided. Thank you once again and please do not hesitate to contact me directly as it would be such a pleasure to welcome you back to our resort. Best regards, I Nyoman Suwamana Wahyu Putra General Manager