Dear Guest, I would like to thank you for sharing your valuable feedback with us. Your comments indicate that you had a good experience at our hotel, however our offerings and service wasn't able to keep up to your expectations fully. We do appreciate your remarks and we will assure that your suggestions will be considered in order to offer a flawless experience to you on your future visits. In the interim should you wish to share any other feedback with us, please feel free write to me on manish.garg@hilton.com I look forward to welcome you back to the hotel in the not too distant future. Warm Regards, Manish Garg General Manager