Dear Grant Thank you for your feedback on your recent stay with us. I know it takes a few minutes to write a review like this but the team here really love to know how we are doing in the eyes of our guests. We were really glad to hear that you enjoyed your stay with us, but it was the special mentions about the friendliness of the staff here that really delighted us most. All this feedback encourages us to improve and progress further. We value your comments, as it is only through the eyes of our guests that we can improve our service and guests experience. With regards to your experiences with the Spa, all your comment on here and when you were in resort have been noted and passed to the relevant management, to ensure that this does not happen again. Thank you once again for your comments and we look forward to welcoming you again very soon in Nubian Island. Kind regards Mr. Hesham.